Library Information Assistant

4 weeks ago

New York, New York, United States The New York Public Library Full time

Job Summary:

The New York Public Library is seeking a Library Information Assistant to provide exceptional service to patrons of all ages. As a key member of our team, you will be responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library.

Key Responsibilities:

  • Provides circulation/reference service and instruction to library patrons of all ages using print, media, and digital resources.
  • Answers questions from the public in person, over the telephone, and electronically.
  • Performs community outreach to promote and increase public participation and use of library services.
  • Assists in planning and delivering library programs for children, teens, and/or adults.
  • Instructs patrons on the use of the Internet, computer applications, and other Library services.
  • Assists with fines and fees management, collection development/weeding, reserves, and opening/closing procedures.
  • Ensures patrons follow library policies and procedures.
  • May take responsibility for the facility, staff, and operations in the absence of the Library Manager.

Requirements:

  • Bachelor's degree required, preferably with a strong, well-rounded liberal arts background.
  • Successfully demonstrated public service experience with the ability to work well with a diverse patronage.
  • Demonstrated interpersonal, oral, and written communication skills.
  • Successfully demonstrated ability to work as part of a team.
  • Appreciation of literature and desire to encourage reading in others.
  • Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously.
  • Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs, and e-reader devices.
  • Demonstrated knowledge of computer services, including online searching, social media, and reference resources and databases.

Our Core Values:

  • Be Helpful to patrons and colleagues.
  • Be Resourceful in solving problems.
  • Be Curious in all aspects of your work.
  • Be Welcoming and Inclusive.

Work Environment:

Public service library.

Physical Duties:

  • Lifting up to 15 lbs.
  • Sitting and standing for periods of time.
  • Daily use of a computer.

Union/Non Union: Local 1930.

FLSA Status: Non-Exempt.

Schedule: 35 hours per week to be scheduled during branch hours.

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