Library Information Assistant

4 days ago

New York, New York, United States The New York Public Library Full time
Job Summary

The New York Public Library is seeking a skilled Library Information Assistant to provide exceptional service to patrons of all ages. As a key member of our team, you will be responsible for assisting with information queries, providing circulation services, and supporting outreach and programming activities.

Key Responsibilities
  • Provide circulation and reference services to library patrons, utilizing print, media, and digital resources.
  • Answer questions from the public in person, over the phone, and electronically.
  • Perform community outreach to promote and increase public participation and use of library services.
  • Assist in planning and delivering library programs for children, teens, and adults.
  • Instruct patrons on the use of the internet, computer applications, and other library services.
  • Assist with fines and fees management, collection development, and opening/closing procedures.
  • Ensure patrons follow library policies and procedures.

Requirements
  • Bachelor's degree required, preferably with a strong liberal arts background.
  • Successful public service experience with the ability to work well with a diverse patronage.
  • Demonstrated interpersonal, oral, and written communication skills.
  • Ability to work as part of a team.
  • Appreciation of literature and desire to encourage reading in others.
  • Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously.
  • Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs, and e-reader devices.

Preferred Qualifications
  • Experience creating, conducting, and/or participating in community training, programming, and outreach.
  • Spanish language proficiency.

Work Environment
  • Public service library.

Physical Duties
  • Lifting up to 15 pounds.
  • Sitting and standing for periods of time.
  • Daily use of a computer.

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