Sales Support Coordinator

1 day ago


Dallas, Texas, United States PostScan Mail Full time
Job Summary:
We're looking for a skilled Sales Support Coordinator to join our team at PostScan Mail. As a Sales Support Coordinator, you will be responsible for providing exceptional customer service, generating sales leads, and building strong relationships with customer accounts. You will work closely with our business development representatives to ensure excellent service standards and meet sales targets.

About You:
To succeed in this role, you should have excellent communication skills, analytical and multitasking abilities, and a proven track record of working in a fast-paced environment. You should also be proficient in MS Office Suite, particularly MS Excel, and have a deep understanding of sales principles and customer service practices.

Your Key Responsibilities Will Include:
- Managing large amounts of incoming phone calls
- Generating sales leads
- Identifying and assessing customers' needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Meeting personal and team sales targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts and filing documents
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Assisting with mail room operations such as packaging, shipping and receiving mail
- Assisting with walk-in fingerprinting servicing clients
- Performing other duties as assigned.

You Will Also Enjoy:
- Competitive salary range ($16-$18 per hour)
- Comprehensive benefits package including 401(k), dental insurance, flexible schedule, health insurance, paid time off, and vision insurance
- Collaborative and dynamic work environment

How to Apply:
If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, please submit your application.

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