Application Monitoring Specialist
2 months ago
CornerStone Technology Talent Services is seeking a skilled professional to monitor, alert, and support critical systems, ensuring seamless operations for our clients.
Key Responsibilities:- Incident Management: Collaborate with internal teams and suppliers to analyze and resolve critical IT and Telecom service interruptions.
- System Optimization: Monitor systems for faults, identify optimization opportunities, and implement tools and process changes to enhance monitoring and alerting efficiency.
- Incident Response: Engage with major incident response teams for escalations and monitor ongoing major incidents.
- Self-Motivation: Ability to define, develop, and execute plans; manage system outages; and handle high-stress situations effectively.
- Availability: Willingness to work in a 24/7 environment and provide on-call support as needed.
- Experience: Proven track record of interacting at all levels within an organization.
- Technical Skills:
- Bachelor's degree in Computer Science, Information Systems, or Engineering preferred.
- Technical certifications or 5+ years of experience in event monitoring and alerting, DevOps, Infrastructure Support, or IT Major Incident Management.
- Proficiency with monitoring tools (e.g., Dynatrace, CloudWatch, Zabbix, SCOM).
- Experience in DevOps application performance tuning.
- Strong writing skills for documentation.
- Expertise in distributed systems/administration (Windows, Unix, Linux, VMWare, etc.).
- Knowledge of ITIL best practices (certification is a plus).
- Familiarity with the Software Development Lifecycle (SDLC).
- Experience in SLA/KPI-driven environments.
- Proficiency with ServiceNow.
- General scripting/programming skills (Python,, Ruby, Perl, Bash/sh).
- Cloud certifications (e.g., AWS, Azure).
- Experience with infrastructure as code tools (e.g., Terraform, Ansible).
- ITIL V3 or V4 certification.
- Advanced technical skills across various operating systems and environments.
- Proven ability to improve monitoring and alerting processes.
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