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Drug Testing Technician Lead

1 month ago

Fort Worth, Texas, United States Recovery Monitoring Solutions LLC Full time
Job Title: Drug Testing Technician Lead

Recovery Monitoring Solutions LLC is seeking a highly skilled and experienced Drug Testing Technician Lead to join our team. As a key member of our operations team, you will be responsible for supervising client services, ensuring superior customer service, and mentoring and training staff.

Key Responsibilities:

  1. Supervise client services to ensure timely and accurate completion of drug testing and data collection.
  2. Mentor and train staff on policies and procedures, and provide developmental feedback to improve performance.
  3. Assist in the daily operation of the service location, including new client set-up, client check-in and verification, and administration of alcohol and drug testing.
  4. Monitor and maintain accurate records and reports, and identify trends and errors to target areas for training and development.
  5. Collaborate with operational management to resolve client issues and provide superior customer service.
  6. Supervise and maintain accountability for daily deposits, and ensure staff accountability for all payments received.
  7. Perform other duties as assigned.

Requirements:

  1. High School diploma or equivalent required.
  2. One year of experience in community corrections or related field required.
  3. Six months of supervisory experience preferred.
  4. Ability to communicate clearly and apply problem-solving techniques.
  5. Proficiency with Microsoft Office (Word, Outlook, and Excel) preferred.
  6. Valid driver's license required.

Knowledge, Skills, and Abilities:

  1. Plan, organize, and assign the work of others.
  2. Apply policies, procedures, and best practices.
  3. Create and maintain accurate records and reports.
  4. Work within a team structure.
  5. Bend, stoop, lift objects up to 10lbs, and maintain mobility necessary to perform minimum functions associated with the position.

EEOC Disclaimer:

Recovery Monitoring Solutions LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Recovery Monitoring Solutions LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.