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Customer Service Cashier

2 months ago

Athens, Georgia, United States Tucci Learning Solutions Full time

Job Location: Tucci Learning Solutions

Education Level: None

Position Overview: The Cashier plays a vital role in delivering outstanding customer service while adhering to the Tucci Learning Solutions standards. This position is essential in ensuring that each customer enjoys a seamless shopping experience. Responsibilities include processing payments through various methods, issuing receipts, and managing customer transactions efficiently.

Key Responsibilities:

  • Maintain and promote the vision and operational standards of Tucci Learning Solutions while ensuring a clean and organized workspace.
  • Handle customer transactions swiftly and accurately, ensuring a friendly and welcoming atmosphere at the checkout.
  • Process payments and provide receipts, vouchers, and credits while following security and loss prevention protocols.
  • Respond to customer inquiries and manage phone calls, directing them to the appropriate departments as needed.
  • Maintain an accurate cash drawer, ensuring proper sorting, counting, and wrapping of currency for efficient end-of-shift balancing.
  • Assist with customer returns and exchanges, providing clear information about products and store policies.
  • Support a clean and sanitary environment, including restroom maintenance.
  • Participate in required team meetings and training sessions.

Merchandising: Ensure the Front End Department is visually appealing by following merchandising guidelines set by management.

Department Standards: Uphold cleanliness, sanitation, and organization of all department areas, including fixtures and workstations.

Essential Skills and Qualifications:

  • Demonstrate exceptional customer service skills to both customers and team members.
  • Ability to work independently as well as collaboratively within a team.
  • Strong organizational skills with attention to detail.
  • Excellent communication skills, maintaining professionalism at all times.
  • Capability to prioritize tasks and manage multiple responsibilities effectively.
  • Proficient in reading and following both written and verbal instructions.
  • Strong mathematical and cash handling skills.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Regular attendance and punctuality are essential.
  • Commitment to safety and maintaining a state of alertness while on duty.
  • Adhere to company policies, including anti-harassment standards.
  • Work cooperatively with all levels of staff and customers.
  • Maintain high standards of integrity and ethical behavior.
  • Ability to perform effectively under pressure and manage varying shifts.

Experience: Previous experience in cash handling and customer service is preferred. The knowledge and skills required for this position may be obtained through a combination of education and experience.

Work Environment: This role operates in a fast-paced environment focused on customer service, requiring the ability to stand for extended periods.

Physical Requirements: Must be able to lift up to 50 pounds, bend, reach, stoop, kneel, and maneuver heavy loads.