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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled Customer Relations Specialist to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities
- Provide top-notch customer service through inbound and outbound calls, ensuring quality, efficiency, and accuracy at all times.
- Maintain in-depth knowledge of Suburban Propane's products and services, customer account and billing processes, and various policies and procedures related to product delivery and service.
- Utilize a proactive sales approach to uncover additional sales and service opportunities with every customer interaction.
- Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
- Effectively manage customer account data, including setting up new accounts and maintaining related data.
Why Suburban Propane?
We take pride in serving our employees and offer a comprehensive benefits package, including competitive pay, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities, and training, and a 401(k) with company match and immediate vesting.
Requirements
- Minimum of 3 years of experience in a customer service role.
- Minimum of a High School diploma or GED preferred.
- Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.
- Ability to multi-task and prioritize assignments in a team environment.
About Us
Suburban Propane Partners, L.P. is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. We specialize in heating oil and refined fuels, as well as the marketing of propane, natural gas, and electricity in deregulated markets. As a national propane industry leader with over 3,000 employees, we maintain business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial, and agricultural customers.
We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.
At Suburban Propane, we value diversity and inclusion and are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating a workplace that is inclusive and respectful of all employees.