Patient Service Representative

4 weeks ago

Raleigh, North Carolina, United States Allergy Partners Full time
Job Summary

As a Patient Service Representative with Allergy Partners, you will play a vital role in ensuring the smooth operation of our medical offices. Your primary responsibilities will include registering patients, answering phone calls, preparing the office for the day, scheduling appointments, collecting payments, and posting charges and payments. You will also be responsible for balancing daily transactions, scheduling patient follow-up appointments, and facilitating referral requests and test scheduling.

Key Responsibilities
  • Answer phone calls professionally and efficiently screen and direct calls, making appointments as necessary.
  • Screen visitors and respond to routine requests for information from patients and vendors.
  • Maintain office equipment and office supplies in the front office areas.
  • Ensure all faxes are cleared off the machine and distributed throughout the day.
  • Open, date stamp, and deliver mail daily as assigned.
  • Assemble files and maintain the integrity of patient charts.
  • Run reports and prepare patient encounters for the next day.
  • Respond to medical records requests as appropriate.
  • Keep the patient reception area neat and clean at all times throughout the day.
  • Schedule patient appointments, explain to patients which pieces of information they are to bring or complete prior to an appointment, provide a range of potential charges for the visit and the patient's estimated financial obligation, provide patients with several scheduling options, follow approved scheduling guidelines, prepare and send out all appropriate information to patients.
  • Greet patients as they arrive for scheduled appointments, ensure registration forms and other patient paperwork is complete and up to date.
  • Verify demographic and insurance information for new and established patients, according to protocol, index insurance and identification documentation into the practice management system as appropriate.
  • Check out patients and collect payment from patients at the time of their visit, provide patients with a receipt, collection should be made on past due balances as well as current dates of service, arrange for payment plans according to Allergy Partners policy.
  • Ensure proper posting of charges into the practice management system daily as assigned.
  • Balance daily over-the-counter transactions and reconcile encounters with payment transactions, prepare deposit slip and deliver 'daily close' packet to the Manager or central Administration as appropriate.
  • Closing the office each day, according to protocol.
  • Determine uncollectible balances and refer such accounts to the Practice Manager.
  • Assist in other front office duties at the request of the Practice Manager.
Requirements
  • High school diploma required.
  • Minimum of two years of experience in a medical office or customer service position.
  • Proven success asking for payment, making change, and balancing a cash drawer.
  • Working knowledge of basic managed care terminology and practices.
  • Familiarity with scheduling and rearranging appointments effectively.
  • Comfortable using email, word processing, and interacting with Internet applications.
  • Working knowledge of practice management and electronic health record software, GE Centricity is a plus.
  • Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
  • Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
  • Neat, professional appearance.
  • Strong written and verbal communication skills.
  • Bi-lingual is a plus, not required.

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