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Patient Financial Services Representative

2 months ago

Raleigh, North Carolina, United States WakeMed Full time
About WakeMed

Serving the community since 1961, WakeMed Health & Hospitals is a leading provider of health services in Wake County. Our mission is to improve the health and well-being of our community, and we are committed to providing outstanding and compassionate care.

Job Summary

The Patient Finance Representative will play a critical role in helping patients navigate complex billing and financial workflows. This role requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service.

Key Responsibilities
  • Accurately perform administrative duties required to work with patients, insurance companies, and other professional organizations.
  • Provide estimates, confirm insurance, secure authorizations, and answer billing questions.
  • Collect payment and provide financial assistance and payment options to patients.
  • Assist ancillary providers and vendors as needed.
Requirements
  • 1 year of experience in healthcare required.
  • High school diploma or equivalent required; associate's degree in business preferred.
  • Not applicable for licensure/certification requirements.
Work Environment

This role will work in a professional setting, making in-bound and outbound calls to patients, insurance companies, and other professional organizations.

Hours of Work

Monday-Friday, 8:00am-5:30pm. Weekend and call requirements as needed.