Sales Representative

3 weeks ago

Étreux, Hauts-de-France, United States Rivian Full time
About Rivian

Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. Our mission is to empower people to explore and protect the world around them.

Job Summary

We are seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for building relationships with prospective customers, growing the Rivian community, and driving sales growth.

Key Responsibilities
  • Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators.
  • Ensure customer experience is best-in-class, authentic, engaging, educational, and aligned with Rivian's core values and culture.
  • Engage and qualify Rivian customers, identify their unique needs, and create personalized and memorable experiences that drive conversion and customer satisfaction.
  • Maintain and share in-depth knowledge of Rivian's products and services, features, and benefits to effectively guide customers in their decision-making process.
  • Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high-touch, responsive service.
  • Host and support various retail activations and experiential events to generate demand and connect with the broader Rivian community.
  • Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
  • Stay up-to-date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
  • Share success strategies, best practices, and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
  • Perform keyholder location opening and closing duties and ensure policy and procedure are followed.
  • Support and motivate fellow team members by providing clear direction and feedback.
  • Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
  • Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
  • Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.
Qualifications
  • Preferred 6+ years of sales, retail, customer service, or hospitality experience at a top-tier, premium brand (direct to consumer, auto, and/or EV a plus).
  • Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
  • Experience succeeding in a face-paced, dynamic startup environment with continuous iteration and changes.
  • Experience using CRM systems (Salesforce preferred).
  • Strong communication and collaboration skills (written and verbal).
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
  • Ability and willingness to travel as needed to support events, new market launches, etc.
  • Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly.
  • Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
  • Ability to work effectively both in a team and independently.
  • Maintain a positive, upbeat, and can-do attitude at all times.
  • Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
  • No drug or alcohol-related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving-related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Ability to obtain and maintain local sales licenses if applicable in your state/province.

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