Client Support Specialist

2 weeks ago


Cary, North Carolina, United States Hearth & Home Technologies Full time
Position Overview

The Customer Service Representative plays a crucial role in ensuring customer satisfaction by managing scheduling tasks effectively. This includes:

  • Appointment Management: Coordinating installations and service calls tailored to the needs of builders and homeowners.
  • Service Initiation: Arranging fireplace startups and overseeing warranty and service calls for both builders and homeowners.
  • Claims Handling: Addressing reschedules and warranty claims promptly, ensuring a high level of customer satisfaction.

In this role, you will be instrumental in fostering positive relationships with clients and ensuring their needs are met with professionalism and efficiency.



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