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Client Support Specialist

2 months ago


Cary, North Carolina, United States Hearth & Home Technologies Full time
Position Overview

As a Customer Service Representative at Hearth & Home Technologies, you will play a vital role in ensuring customer satisfaction through effective scheduling and service management.

Key Responsibilities
  • Scheduling Services: Coordinate installations and service appointments tailored to the needs of builders and homeowners.
  • Service Management: Organize fireplace startups and manage warranty and service calls efficiently.
  • Customer Interaction: Address rescheduling requests and warranty claims promptly, maintaining a high standard of customer service.
Qualifications

The ideal candidate will possess strong communication skills and a commitment to providing exceptional service to our clients.