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Licensed Customer Support Specialist

2 months ago

Cary, North Carolina, United States Kyle Group, Inc. Full time
Job Overview

We are expanding our team at Kyle Group, Inc.

We are currently seeking a Licensed Customer Support Specialist who possesses a positive demeanor, an engaging personality, and a genuine passion for assisting clients. The ideal candidate will hold a valid Property & Casualty Insurance license and have prior experience in the insurance sector.

As a licensed customer support specialist, your responsibilities will include welcoming clients both in-person and over the phone, helping them with various tasks such as processing payments, addressing billing inquiries, guiding them through the claims process, and answering policy-related questions. You will also collaborate effectively with our team to ensure exceptional service delivery.

About Kyle Group, Inc.

At Kyle Group, Inc., we prioritize our clients' needs and strive to create a supportive environment for our employees. We are committed to hiring trusted advisors who can help clients understand the significance of adequate coverage and the value of insurance.

We are looking for candidates who can work full-time.

Compensation Package: The total compensation includes a base salary along with opportunities for commissions and bonuses, totaling between $40,000 - $50,000+ annually.


Benefits

Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Comprehensive Training

Monday to Friday Schedule

Opportunities for Career Advancement

Retirement Savings Plan

Evenings Off

Supportive and Collaborative Work Environment

Competitive Pay Structure with commission and bonus potential


Key Responsibilities
  • Greet all clients in a courteous and professional manner, whether in person or via phone.
  • Assist clients with service-related tasks, including processing payments, modifying existing policies, resolving billing inquiries, and providing informed recommendations.
  • Enhance existing client relationships through policy reviews and cross-selling opportunities.
  • Build trust and rapport with customers by effectively managing inbound calls.

Qualifications
  • Must possess or be willing to obtain a valid Property & Casualty Insurance License *REQUIRED*
  • Minimum of 2 years experience in a customer service role *REQUIRED*
  • Ability to manage a high volume of calls while meeting agency expectations.
  • Demonstrated reliability and punctuality in previous roles.
  • Ability to work collaboratively and contribute positively to the team.
  • Must be open to coaching and feedback.
  • Capability to adhere to established processes and systems.
  • Excellent communication skills.
  • Proactive in identifying opportunities to strengthen customer relationships.
  • Ability to work independently.
  • Strong organizational skills and attention to detail.
  • Previous experience in the insurance industry is highly preferred.