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Patient Service Specialist

4 weeks ago

Cleveland, Ohio, United States Cleveland Clinic Full time

Cleveland Clinic's Hillcrest Hospital is a leading institution in cancer treatment, recognized nationwide for its excellence in patient care and research.

As a Patient Service Specialist, you will work in a fast-paced environment, interacting with patients and caregivers to provide a comprehensive and proactive experience.

Key responsibilities include:

  • Investigating and resolving patient issues using the HEART model
  • Creating a welcoming environment and ensuring stellar patient experiences
  • Performing patient registration, visit preparation, and scheduling activities
  • Entering and maintaining confidential patient information
  • Recruiting and educating patients on MyChart and Appointment Pass

Minimum qualifications include a high school diploma or equivalent and two years of experience in patient registration, appointment scheduling, or customer service.

Preferred qualifications include knowledge of medical terminology.

Cleveland Clinic values its caregivers and offers a rewarding career with opportunities for growth and development.