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Patient Service Specialist

1 month ago

Cleveland, Ohio, United States Cleveland Clinic Full time
Care for Patients with Compassion and Excellence

Cleveland Clinic is a world-renowned healthcare organization that values its caregivers and patients alike. As a Patient Service Specialist, you will play a vital role in delivering exceptional patient experiences and making a positive impact in the community.

Key Responsibilities:
  • Provide proactive and patient-centered care to patients and their families
  • Use the HEART model to investigate, triage, and resolve patient issues
  • Create a welcoming and professional environment, interacting with patients and ensuring stellar experiences
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services
  • Enter and maintain confidential patient information
  • Recruit, enroll, and educate patients on MyChart and Appointment Pass
Requirements:
  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service
  • Associate's degree and one year of experience
  • Bachelor's degree
  • Knowledge of medical terminology

Cleveland Clinic is committed to providing a safe and healthy work environment for its caregivers. The ideal candidate will have the ability to lift and transport up to 25 pounds and navigate various locations in a fast-paced environment. Personal Protective Equipment will be used as required.

Salaries may vary based on market averages and will be discussed during the application and hiring process.