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Client Services Liaison

3 months ago

Atlanta, Georgia, United States Atlanta Regional Full time
Job Title: Client Services Liaison

Join the Atlanta Regional Commission as a Client Services Liaison and play a vital role in improving the quality of life for the citizens of the Atlanta region. As a member of our Innovations Team, you will provide person-centered coaching and health education to assigned clients, linking them to resources and services that address mental and physical health needs.

Key Responsibilities:
  • Schedule and conduct face-to-face or telephonic consultations to provide coaching support to assigned clients and/or their caregivers.
  • Meet with individuals and/or caregivers to complete needed assessments/documentation.
  • Determine client's unmet needs, barriers, preferences, and goals, while applying person-centered principles, and develop and implement the most appropriate action plan.
  • Conduct individualized resource searches and identify appropriate resources to meet the established needs.
  • Make referrals and link clients and/or caregivers with the most appropriate resources.
  • Conduct needed follow-up and respond to client requests.
  • Communicate with community and health systems partners as needed.
  • Maintain spreadsheets, databases, or reports used to share outcomes and opportunities with management or external payors.
  • Present programs and progress to partners and other professionals as needed.
  • Complete reports with required documentation and prescribe contacts within required time frames.
  • Serve as a liaison with organizations and businesses in the aging services community.
Requirements:
  • Bachelor's degree in social work, human services, counseling, or psychology, or a related field.
  • One year of related counseling or client advocacy or information/referral experience in area of assignment (such as mental health, aging, or disability services).
Preferred Qualifications:
  • Master's degree in social work, human services, counseling, or psychology, or a related field.
Special Requirements:

This role is field-based after an introductory period, and reliable transportation is required.

The salary range for this position is $60,205 - $81,276, with no Social Security deductions except for the Medicare portion, approximately 1.45% of salary.

The Atlanta Regional Commission is an Equal Opportunity Employer and does not discriminate on the basis of race, color, age, national origin, sex, religion, or disability.