Veterinary Client Service Team Lead

7 days ago


Atlanta, Georgia, United States BluePearl Full time
About BluePearl

We are a leading veterinary care provider dedicated to delivering exceptional patient care and service to our clients. Our team is passionate about making a difference in the lives of pets and their owners.

Job Summary

We are seeking an experienced Veterinary Client Service Team Lead to join our team. This is a critical role that requires strong leadership skills, excellent communication, and a passion for providing exceptional customer service.

Responsibilities:
  • Plan, monitor, and ensure completion of the initial training program for new Client Service associates to guarantee the highest level of personal care for each client's unique needs.
  • Guide the Client Service Team Leader in scheduling client service associates cost-effectively to ensure sufficient staffing meets and exceeds client needs at every shift.
  • Become an integral member of the management team and serve as a link between the client, patient, and caregivers, offering feedback to co-managers to identify specific issues causing dissatisfied clients.
  • Clearly communicate with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes, and ongoing communication and feedback.
  • Counsel client service associates to be continuously aware and proactive in anticipating and addressing client services and seek assistance with escalated, stressful situations.
  • Organize and execute regularly scheduled team meetings.
  • Pursue innovative ways to better serve clients through ongoing training opportunities, input from Client Service Coordinators during regularly scheduled team meetings, and feedback from doctors and management on an ongoing basis.
  • Maintain open communication with clients to discuss concerns and questions regarding any aspect of services provided.
  • Perform other job duties as assigned.
About the Role

This role offers a competitive salary range of $65,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, vision, and life insurance options, parental leave benefits, flexible work schedules, 401k and retirement planning, paid time off, and floating holiday plans.

Benefits
  • Medical, dental, vision, and life insurance options.
  • Parental leave benefits.
  • Flexible work schedules.
  • 401k and retirement planning.
  • Paid time off and floating holiday plans.
Our Culture

We value a family-like culture in our hospitals, promoting a collaborative environment where we all work together to provide remarkable care for pets. We believe in enriching lives through exceptional care and offer a range of benefits to support your well-being, including access to over 2,000 medical journals, annual continuing education allowance, free continuing education sessions, and our own BluePearl University for training.



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