IT Systems Engineer
2 weeks ago
The Rockridge Group is seeking a skilled Systems Engineer to enhance and maintain our internal IT infrastructure. This role involves providing technical support to team members and end users, focusing on desktop assistance and delivering exceptional customer service.
Key Responsibilities:- Customer Service: Demonstrate outstanding customer service skills in various situations.
- Technical Proficiency: Possess a strong understanding of computer hardware and operating systems, including the ability to build PCs and troubleshoot at the component level.
- Microsoft 365 Support: Manage and support the Microsoft 365 Administration portal and its services.
Proficient in using Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Teams. Familiarity with firewalls and remote access tools such as SonicWall and Net Extender is preferred.
Network Management:- Experience with Unifi, Dell, and Ruckus networking equipment.
- Administration of remote monitoring and management systems, including updating agent scripts and responding to alerts.
- Document all tasks and time entries in the relevant ticketing system.
- Provide ongoing hardware support and troubleshooting.
- Participate in refresh projects, replacing outdated hardware including firewalls, network switches, access points, workstations, and servers.
- Collaborate effectively within a team environment.
- Handle escalations from the helpdesk and address service or project issues as needed.
Understand product management cycles and document internal processes related to job responsibilities.
Qualifications:- Minimum of 5 years of experience in desktop and application support.
- Strong communication skills and active listening abilities.
- Ability to manage multiple tasks and adapt to changing priorities.
- Familiarity with support tools and techniques used in IT service delivery.
- Prior experience in a Managed Service Provider (MSP) environment.
- Relevant IT certifications.
- Knowledge of Microsoft technologies including Windows Server and SQL.
- Experience with virtualization technologies such as VMware and Hyper-V.
- Understanding of VLANs and VoIP technologies.
- Experience with cloud services like Google for Business and Azure/AWS.
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IT Systems Engineer
1 week ago
Chico, California, United States The Rockridge Group Full timeJob OverviewThe Rockridge Group is seeking a dedicated Systems Engineer to enhance our internal IT infrastructure and provide exceptional technical support to our team and end users.Key Responsibilities:Customer Service: Deliver outstanding customer service in various situations.Technical Proficiency: Possess a solid understanding of computer hardware and...
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Chico, California, United States The Rockridge Group Full timeJob OverviewThe Rockridge Group is seeking a dedicated Systems Engineer to enhance our Managed IT services. This role focuses on the upkeep and optimization of our internal IT systems while delivering exceptional technical support to both team members and end users.Key Responsibilities:Customer Service Excellence: Provide outstanding support under various...
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