Technical Solutions Engineer
2 weeks ago
Department:
Managed Services - IT Solutions
Reports To:
Service Delivery Manager
FLSA Status:
Full Time / Exempt
Study International, a leading provider of educational technology solutions, is looking for a Field Support Engineer to enhance our team.
Purpose
This role is pivotal in delivering both onsite and remote technical assistance to our Managed IT clientele.
Supervision
Supervised
Contacts
Internal:
Exempt, Non-Exempt
External:
Current Clients, Vendors, Contractors
Responsibilities
1. Provide comprehensive onsite and remote technical support for Managed IT clients.
2. Address initial support inquiries and resolve basic issues impacting single users, adhering to best practices and established procedures.
3. Handle escalation requests from junior support team members.
4. Collaborate with senior engineers when necessary to resolve complex issues.
5. Maintain detailed records on all support tickets, ensuring adherence to communication standards.
6. Participate in division initiatives aimed at process enhancement and best practices.
7. Ensure accurate reporting and effective calendar management.
Core Values
Demonstrate professionalism and a positive demeanor daily. Engage in mentoring and contribute to continuous improvement efforts to enhance productivity and reduce costs without compromising effectiveness. Maintain open communication with management regarding important matters. Adhere to company values, policies, and safety regulations at all times.
Job Related Dimensions
Essential Knowledge:
- Desktop hardware troubleshooting.
- Network hardware troubleshooting (Switches, Access points, Firewalls, etc.).
- Windows OS troubleshooting.
- Familiarity with standard software suites (Microsoft 365, Adobe, etc.).
Preferred Experience:
- Working knowledge of systems such as ConnectWise Manage, ITGlue, and Microsoft Teams.
- Willingness to mentor and develop fellow support team members.
- Commitment to ongoing professional development through training and certifications.
- Proven integrity and trustworthiness with confidential information.
- Strong organizational and multitasking abilities in a dynamic environment.
- High attention to detail and problem-solving skills.
- Ability to work independently with minimal supervision.
- Capacity to remain composed under pressure.
- Proficiency in MS Word, Excel, and Outlook is essential.
Qualifications
Experience:
- Bachelor’s or associate degree in computer information systems.
- 4+ years of relevant remote and/or field experience.
- Additional experience may substitute for formal education.
Desired Certifications:
- CompTIA Network+
- Cisco Certified Entry Networking Technician (CCENT)
- CCNA
Physical Demands & Work Environment
- Ability to sit for extended periods.
- Proficient in verbal communication and use of various computer applications.
- Capability to travel to client locations regularly.
- Ability to lift 50+ lbs occasionally.
Study International offers a competitive compensation package, including comprehensive benefits such as medical, dental, vision, life insurance, and a 401k Retirement Plan with company match upon eligibility. We are an Equal Opportunity Employer, considering applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information, military/veteran status, citizenship status, marital status, or any other group protected by applicable laws.
-
Lead FullStack .Net Engineer
2 weeks ago
Chico, California, United States Work Truck Solutions Full timePosition OverviewCompany Insight:At Work Truck Solutions, we foster a culture characterized by strong leadership, teamwork, and enjoyment, alongside remarkable growth prospects for our team members in a dynamic work environment. Our software firm is dedicated to pioneering advancements in the swiftly evolving commercial vehicle sector. Our vision and culture...
-
Technical Content Specialist
5 days ago
Chico, California, United States Infinity Enterprises Full timeJob Summary:Infinity Enterprises is seeking a skilled Technical Content Specialist to join our team. As a Technical Content Specialist, you will be responsible for creating high-quality technical documentation that meets the needs of our customers.Key Responsibilities:Develop and maintain technical documentation for our products and services, including...
-
Mechanical Engineering Specialist
1 week ago
Chico, California, United States Jobot Full timeBecome a part of our dynamic team as a Mechanical Design EngineerWe are a prominent custom manufacturing and fabrication organization dedicated to providing exceptional solutions for industrial projects. If you possess a background in mechanical engineering with expertise in machine design and CAD applications, we invite you to take the lead in our product...
-
Mechanical Engineering Lead
2 weeks ago
Chico, California, United States Jobot Full timeBecome a part of our dynamic team as a Mechanical Design EngineerWe are a prominent custom manufacturing and fabrication firm dedicated to providing exceptional solutions for heavy industry projects. If you possess a background in mechanical engineering with expertise in machine design and CAD applications, we invite you to take charge of our product...
-
Advanced Mechanical Engineer
2 weeks ago
Chico, California, United States Jobot Full timeBecome a part of our innovative team as a Mechanical Design EngineerWe are a prominent custom manufacturing and fabrication organization focused on providing exceptional solutions for large-scale industrial projects. If you possess a background in mechanical engineering with expertise in machine design and CAD applications, we invite you to take the lead in...
-
Senior Mechanical Engineer
2 weeks ago
Chico, California, United States Jobot Full timeBecome a key player as a Mechanical Design EngineerAt Jobot, we pride ourselves on being a premier provider of custom manufacturing solutions. Our mission is to create top-notch products for various industrial applications. We are seeking a Mechanical Engineer with a solid background in machine design and expertise in CAD software to spearhead our innovative...
-
Mechanical Engineering Specialist
2 weeks ago
Chico, California, United States Jobot Full timeBecome a key player as a Mechanical Design EngineerAt Jobot, we pride ourselves on being a premier provider of custom manufacturing solutions. Our commitment lies in delivering exceptional outcomes for complex industrial projects. We are seeking a talented Mechanical Engineer with a strong background in machinery design and expertise in CAD software to...
-
Lead Civil Engineering Specialist
2 weeks ago
Chico, California, United States LACO Associates Full timeLACO Associates, a predominantly Native-owned multi-disciplinary consulting firm, is dedicated to enhancing communities through engineering and environmental solutions. Our team comprises engineers, surveyors, planners, and grant writers who collaborate with various sectors, including public, private, and tribal clients, to facilitate land development,...
-
IT Systems Engineer
2 weeks ago
Chico, California, United States The Rockridge Group Full timeJob OverviewThe Rockridge Group is seeking a dedicated Systems Engineer to enhance our Managed IT services. This role focuses on the upkeep and optimization of our internal IT systems while delivering exceptional technical support to both team members and end users.Key Responsibilities:Customer Service Excellence: Provide outstanding support under various...
-
Infrastructure Engineering Expert
1 week ago
Chico, California, United States State of Montana Full timeCivil Engineering Specialist The State of Montana is seeking a qualified Civil Engineering Specialist. This role entails performing comprehensive engineering evaluations and analyses, managing contracts, supervising projects, and engaging in project design. The incumbent will receive assignments based on specific engineering goals and will leverage...
-
Infrastructure Engineering Expert
2 weeks ago
Chico, California, United States State of Montana Full timeCivil Engineering Specialist The State of Montana is seeking a qualified Civil Engineering Specialist. This role entails performing comprehensive engineering evaluations and analyses, managing contracts, supervising various projects, and engaging in project design activities. Responsibilities include: Conducting detailed engineering assessments Overseeing...
-
Senior Mechanical Design Engineer
14 hours ago
Chico, California, United States Cypress HCM Full timeJob OverviewCypress HCM is seeking a highly skilled Senior Mechanical Design Engineer to join our team. As a key member of our R&D department, you will be responsible for designing and developing complete product designs from prototype to manufacturing phase.Key ResponsibilitiesProduct Design and Development: Create project requirements to resolve...
-
Field Service Engineer
2 weeks ago
Chico, California, United States Study International Full timeDepartment: Managed Services - IT SupportReports To: Service Delivery ManagerFLSA Status: Full Time / ExemptStudy International, a leading provider of educational technology solutions, is looking to recruit a Field Service Engineer to enhance our team.PurposeThis role is essential for delivering both onsite and remote technical assistance to our Managed IT...
-
Electrical Control Systems Engineer
1 week ago
Chico, California, United States Channel Personnel Services Full timePosition OverviewWe are looking for a skilled Controls Engineer to join our dynamic team at Channel Personnel Services. This role offers a unique chance to engage in a variety of technical challenges within a forward-thinking organization, focusing on innovative product development.The Controls Engineer will play a crucial role in defining hardware...
-
IT Systems Engineer
1 week ago
Chico, California, United States The Rockridge Group Full timeJob OverviewThe Rockridge Group is seeking a dedicated Systems Engineer to enhance our internal IT infrastructure and provide exceptional technical support to our team and end users.Key Responsibilities:Customer Service: Deliver outstanding customer service in various situations.Technical Proficiency: Possess a solid understanding of computer hardware and...
-
IT Systems Engineer
2 weeks ago
Chico, California, United States The Rockridge Group Full timeJob OverviewThe Rockridge Group is seeking a skilled Systems Engineer to enhance and maintain our internal IT infrastructure. This role involves providing technical support to team members and end users, focusing on desktop assistance and delivering exceptional customer service.Key Responsibilities:Customer Service: Demonstrate outstanding customer service...
-
IT Support Specialist
2 weeks ago
Chico, California, United States Modis Full timeModis is collaborating with a leading managed service provider that focuses on imaging solutions, digital document management, production print solutions, and IT infrastructure.Position Overview:This role requires a technically skilled engineer with a background in management. The successful candidate will be responsible for overseeing service tickets and...
-
Project Financial Controls Specialist
1 week ago
Chico, California, United States ENTRUST Solutions Group Full timePosition Overview Are you interested in becoming part of a dynamic engineering consulting firm that provides essential solutions to the challenges encountered by our gas and electric utility clients? In the role of Project Financial Controls Specialist, you will collaborate with key stakeholders across departments, projects, and programs to establish and...
-
Loss Control Inspector Trainee
5 days ago
Chico, California, United States Hartford Steam Boiler Inspection and Insurance Company Full timeAbout the RoleThe Hartford Steam Boiler Inspection and Insurance Company is seeking a highly skilled and motivated Loss Control Inspector Trainee to join our Engineering Team. As a Loss Control Inspector Trainee, you will play a critical role in ensuring the quality and integrity of our inspections, engineering services, and business solutions.Key...
-
Lecturer in Engineering and Technology
2 weeks ago
Chico, California, United States California State University, Chico Full timePosition Title: Academic Year LecturerCompany: California State University, ChicoCollege: Engineering, Computer Science, and Construction Management (ECC)Department/School: College of ECC, TECH CoursesSalary Range:Lecturer A/2 Full-Time Equivalent Salary Range: $4530 - $6056 per monthLecturer B/3 Full-Time Equivalent Salary Range: $5405 - $11,994 per...