Automotive Service Consultant at General Motors

2 weeks ago

Norfolk, Virginia, United States Hendrick Automotive Group Full time

Are you ready to advance your career in the automotive service industry? Join Hendrick Automotive Group, recognized as the largest privately owned automotive organization in the nation and a leader in online reputation for five consecutive years. We are proud recipients of Automotive News's "Best Dealerships to Work For" award, and we emphasize internal promotions.

Position Overview:

  • As the primary liaison for our customers in the service department, Service Advisors are crucial in showcasing our dedication to OUTSTANDING customer service and automotive maintenance. Your knowledge will assist clients through the service and repair journey, ensuring a smooth and gratifying experience.

Compensation Structure:

  • $4,000 - $9,000 monthly (commissions based on performance).

Employee Benefits:

  • Performance-based pay plans and bonuses
  • Comprehensive Service Advisor Training Program
  • Top-tier Dealership Facilities
  • 401(k) with Company Contribution
  • Significant career advancement opportunities within the largest privately owned auto group
  • Fully covered Medical - NO COST Employee Healthcare and Prescription Plan
  • Generous paid time off and sick leave
  • Basic Life Insurance
  • Complimentary Employee Assistance Program
  • Paid Manufacturer Training
  • Extensive employee recognition and rewards initiatives
  • Consistent team-oriented approach with a focus on ethical business practices

Requirements:

  • Valid Driver's License.
  • High School Diploma or equivalent; College Degree preferred.
  • Minimum of 3 years of experience as a Service Advisor in a dealership (General Motors or similar experience).
  • Availability for Full-Time work, 5 days a week, during business hours Monday through Saturday.
  • Experience in advising customers on warranty options and cost-saving measures, scheduling service appointments, providing accurate labor and parts estimates, and collaborating with dealership parts/service departments.
  • Ability to greet customers warmly, build rapport, and work alongside technicians and mechanics to ensure clarity on vehicle issues and timely repairs/maintenance.
  • Proficient in monitoring service progress to keep customers updated on status, delays, or additional repairs needed.
  • Experience in processing repair orders, invoices, and payment transactions in line with company policies.
  • Ability to maintain Customer Satisfaction Index (CSI) at or above company and manufacturer standards.
  • Skilled in managing customer service complaints and resolving issues to guarantee customer satisfaction.
  • Familiarity with dealership software programs such as Reynolds & Reynolds.
  • Effective communication skills with customers and company personnel.
  • Knowledge of and adherence to Safeguards rules and regulations.

To excel in this role, candidates should embody the core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and a Commitment to Continuous Improvement. For further details, please refer to our company website. Hendrick Automotive Group is an Equal Opportunity employer, encouraging applications from minorities, women, veterans, and individuals with disabilities.

Note: This job description is not exhaustive. Employees may be required to undertake additional related duties as necessary to meet the organization's ongoing needs.

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