Automotive Service Consultant

2 weeks ago

Norfolk, Virginia, United States Hendrick Automotive Group Full time

Are you interested in advancing your career in the automotive service industry? Join Hendrick Automotive Group, recognized as the largest privately owned automotive organization in the nation and a leader in online reputation for five consecutive years. We have been honored with Automotive News's "Best Dealerships to Work For" Award multiple times. At Hendrick, we prioritize internal promotions and are currently seeking skilled and passionate Service Advisors to become part of our General Motors service teams.

Position Overview:

  • As the initial point of contact for our customers in the service department, Service Advisors are crucial in embodying our dedication to OUTSTANDING customer service and automotive expertise. Your knowledge will assist clients throughout the maintenance and repair journey, ensuring a smooth and enjoyable experience.

Compensation Structure:

  • $4,000 - $9,000 monthly (commissions based on performance).

Employee Benefits:

  • Performance-based pay plans and bonuses
  • Comprehensive Service Advisor Onboarding Program
  • Top-tier Dealership Facilities in the Region
  • 401(k) with Company Contribution
  • Significant career advancement opportunities within the largest privately owned auto group in the country
  • Fully Paid Medical - NO COST Employee Healthcare and Prescription Plan
  • Generous paid time off/vacation and sick leave
  • Basic Life Insurance
  • NO COST Employee Assistance Program
  • Paid Factory Training
  • Extensive employee recognition and rewards programs
  • Hendrick Automotive Group has consistently been recognized as one of Automotive News's "Best Dealerships to Work For"
  • Collaborative Team approach with a focus on Ethical Business Practices

Required Qualifications:

  • Valid Driver's License.
  • College Degree, High School Diploma, or equivalent.
  • Minimum of 3 years of Service Advisor experience in a dealership (General Motors or similar).
  • Availability to work Full Time, 5 days a week, during business hours Monday through Saturday.
  • Experience in advising customers on warranty options and potential cost savings, scheduling service appointments, providing accurate labor/parts estimates, and coordinating with dealership parts/service departments.
  • Ability to greet customers, build rapport, and collaborate with technicians and mechanics to ensure clear understanding of vehicle issues and timely repairs/maintenance.
  • Capability to monitor service maintenance progress, keeping customers informed of status, delays, or any additional repairs required.
  • Experience in processing repair orders, invoices, and payment transactions in line with company policies.
  • Ability to maintain Customer Satisfaction Index (CSI) at or above company and manufacturer standards.
  • Skill in managing customer service complaints and resolving issues to ensure customer satisfaction.
  • Familiarity with dealership software programs such as Reynolds & Reynolds.
  • Effective communication skills with customers and company personnel.
  • Adherence to Safeguards rules and regulations.

To excel in this role, candidates should exemplify the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit our website. Hendrick Automotive Group is an Equal Opportunity employer, encouraging applications from minorities, women, veterans, and individuals with disabilities.

Note: This job description is not exhaustive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

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