General Motors Service Advisor

7 days ago


Norfolk, Virginia, United States Hendrick Automotive Group Full time
Job Summary:

As a Service Advisor at Hendrick Automotive Group, you will play a vital role in representing our commitment to exceptional customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Key Responsibilities:
  • Provide exceptional customer service and ensure a positive experience for all customers.
  • Guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.
  • Work closely with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
  • Monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
  • Process repair orders, invoices, and payment transactions in accordance with company policies.
  • Manage customer service complaints and resolve issues to ensure customer satisfaction.
  • Communicate effectively with customers and company personnel.
  • Follow Safeguards rules and regulations.
Requirements:
  • Valid Driver's License.
  • College Degree, High School Diploma or equivalent.
  • 3 years of Service Advisor experience in a dealership (General Motors or similar).
  • Able to work Full Time, 5-days per week, business hours Monday-Saturday.
  • Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
  • Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
  • Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
  • Able to process repair orders, invoices, and payment transactions in accordance with company policies.
  • Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
  • Able to communicate effectively with customers and company personnel.
  • Able to follow Safeguards rules and regulations.
Benefits:
  • Rewarding performance-based pay plans and bonuses.
  • Service Advisor Onboarding Program.
  • The Best Dealership Facilities in the Area.
  • 401(k) with Company Match.
  • Largest privately owned auto group in the country, GREAT career growth potential.
  • Paid Medical - NO COST Employee Healthcare and Prescription Plan.
  • Generous paid time off/vacation and sick days.
  • Basic Life Insurance.
  • NO COST Employee Assistance Program.
  • Paid Factory Training.
  • Comprehensive employee recognition/rewards programs.


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