Customer Service Representative

3 weeks ago


Bristol, Pennsylvania, United States Lenox Corporation Full time

Job Title: Seasonal Customer Service Representative

Department: Call Center Operations

Location: Bristol, PA

Reports to Title: Customer Service Manager

Hours: 40


Scope of Position


Under the direction of the Customer Service Manager, this role will provide exceptional customer service to meet the needs and requirements of end consumers.


Key Responsibilities


Provide excellent customer service and satisfaction via telephone and email, handling inbound contacts from existing and potential customers for all business sales channels.


Maintain a high level of performance while consistently incorporating the Lenox Corporation's highest quality standards.


Support the Customer Service process and maintain a high degree of professionalism when communicating with end consumers and the Lenox team.


Work flexible scheduled hours, including weekends, holidays, and some work from home.


Requirements


Minimum 6 months of Customer Service experience in an Inbound Call Center environment.


Excellent organizational and communication skills, including grammar, voice, and diction.


Strong listening skills and ability to meet current standards for talk time, after-call work, calls per hour, occupancy, and quality.


Ability to function well in a fast-paced work environment and maintain a high level of dependability.


PC proficiency and high school diploma or equivalent.


Preferred Requirements


Associates or Bachelor's Degree



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