Patient Care Consultant
4 weeks ago
Patient Care Consultants at Jushi USA are dedicated to delivering exceptional customer service and creating a unique shopping experience that drives sales results. As a key member of our retail team, you will be responsible for providing concierge-level service to patrons and patients, ensuring a seamless and enjoyable experience. Your role will involve conducting day-to-day operations within the retail location, adhering to company policy and industry regulations.
The Team:
Jushi USA is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, and a cutting-edge online platform. Our company has grown from a handful of people with an idea to over 1500 employees strong, with operations in seven states. We have been named one of the top five cannabis companies to work for by Cannabis Business Times.
As a Patient Care Consultant, you will be part of a team that provides unparalleled in-store experience, coupled with online reservations and in-store express pickup. You will have the opportunity to work with a comprehensive suite of cannabis brands, addressing a wide variety of consumer and patient needs across multiple states.
Key Responsibilities:
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
- Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Operate cash register, computer-based POS system, and cash drawer
- Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines
Requirements:
- High School diploma or General Education Development (GED) required
- Associate or Bachelor's degree in any field preferred
- Minimum of 2 years experience with customer service in retail
- Excellent computer, mathematical, language, and reasoning skills
- Bilingual in Spanish preferred
- Excellent multi-tasking skills over the phone and in-person
- Occasionally requires local travel, as needed
- Constantly perform desk-based computer tasks
- Frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
- Occasionally Twist/bend/stoop/squat, kneel/crawl
What We Have to Offer:
We offer benefits packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
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