Customer Service and Dispatch Coordinator

2 weeks ago


Bristol, Pennsylvania, United States DVL Group, Inc. Full time

Job Summary:

We are seeking a highly skilled Service Operations Coordinator to join our team at DVL Group, Inc. as a key member of our PA Service Department. In this role, you will work closely with other dispatchers to respond to daily HVAC service calls, repairs, and requests.

Key Responsibilities:

  • Process service tickets through our business solution (Accumatica) including parts orders and custom requests.
  • Collaborate with our Customer Service, Dispatch, Technology, and Retail teams to ensure seamless service delivery.
  • Utilize your technical expertise to troubleshoot and resolve service-related issues.
  • Provide exceptional customer service and support to our clients.

Requirements:

  • Strong technical knowledge of HVAC systems and service operations.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Accumatica or similar business solutions.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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