Customer Service Representative

2 months ago


Bristol, Pennsylvania, United States DuBois Chemicals Full time
Job Summary

DuBois Chemicals is seeking a highly skilled Customer Service Representative to join our team in the Bristol, PA area. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, ensuring timely and accurate order processing, and delivering meaningful business results.

Key Responsibilities
  • Order Processing: Accurately process customer orders received via various channels, adhering to department and company policies.
  • Customer Communication: Effectively answer incoming calls, respond to customer inquiries, and provide timely and accurate information on order status, shipments, and product issues.
  • Problem-Solving: Recognize the impact of work on internal and external customers, solve problems by identifying root causes, and implement valid solutions.
  • Continuous Improvement: Promote a culture of consistency, accountability, and continuous improvement, and develop best-in-class practices to support superior service levels.
  • Team Collaboration: Enthusiastically commit to the success of the team, customer, and business, and execute with excellence to generate ideas for operational efficiencies.
Requirements
  • Education: Associate or bachelor's degree in business administration preferred.
  • Experience: Strong customer service background required.
  • Skills: Excellent oral and written communication skills, strong interpersonal skills, ability to establish and maintain cooperative relationships, and proficiency in Microsoft Office.
  • Work Environment: Ability to work independently with minimal supervision, self-motivated and directed with a proactive work ethic, and proficient at multi-tasking, managing time, and prioritizing with attention to detail.


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