Sales Support Coordinator

5 days ago


Seven Hills, Ohio, United States Automobile Club Full time

Job Summary

This position is responsible for assisting the section supervisor in the operation of the area and supporting Cashiers/Bookkeepers on more complex problem-solving. It is also responsible for quality control and training of staff within the section.

Key Responsibilities

  • Assist and educate Cashiers/Bookkeepers on resolving problems related to the funds concentration and allocation system.
  • Assist in the management of resources and delegate staff assignments.
  • Assist the supervisor in complex account reconciliation.
  • Assist departments in locating misapplied payments and make appropriate corrections to rectify payment issues.
  • Analyze payment-processing errors. Refine and implement preventive measures to ensure smooth operation of payment processing.
  • Make recommendations to the supervisor on upcoming projects and existing procedures to improve and streamline operations.
  • Review and audit completed work of Cashiers/Bookkeepers and Sr. Processing Clerks for quality control.
  • This position requires a high level of analytical skills to resolve daily operation problems for subordinates.
  • Independent thinking and decision-making skills to ensure smooth operation of the section.
  • In-depth understanding of cashiering and funds concentration and allocation systems is required to make quality recommendations on how to improve workflow.

Requirements

  • Cashiering, bookkeeping, or relevant work experience.
  • High school diploma or GED required.
  • Good communication skills.
  • Working knowledge of Microsoft Word, Excel, Access, and Outlook are required.
  • Advanced account reconciliation skills required.

Benefits

  • Extraordinary medical/dental/vision/life benefits.
  • 401(k) Savings plan with company match.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts (membership, insurance, travel, entertainment, services, and more).

At Automobile Club, we value our employees and strive to create a diverse and inclusive work environment. We believe that our employees are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed.



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