Shift Leader

4 days ago


Southington, Ohio, United States Smashburger | Connecticut Full time
Smashburger Shift Leader Job Description

At Smashburger, we're passionate about serving better burgers and creating a positive work environment for our team members. As a Shift Leader, you'll play a key role in achieving this goal.

Key Responsibilities:
  • Manage the performance of front-of-house and back-of-house employees
  • Promote a fun and positive work environment
  • Manage the effectiveness of people-focused processes and systems
  • Provide initial and ongoing training to employees using SmashConnect and other training tools
  • Reward and recognize employee performance that exceeds company standards
  • Manage daily operational checklists, including line checks and uniform standards
  • Ensure all food safety standards are followed and in compliance with local health departments
  • Exemplify guest service on each shift and communicate SIZZLE service standards to employees
  • Manage the successful onboarding and training for new employees
  • Follow COGS management procedures for food ordering and inventory
  • Follow company cash policies to ensure minimal losses through theft or shortages
  • Manage daily labor
Requirements:
  • Previous Shift Leader experience
  • 90-day completion of train the trainer course
  • Flexibility to work nights, weekends, and holidays
  • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
  • Must successfully complete Smashburger training program
  • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front-line employees, and corporate support teams
  • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
  • Excellent attention to detail
  • Proven time management, consistency, and organizational skills
  • Highly motivated, self-directed, and results-driven
  • Physical ability to stand for extended periods and move and lift boxes of food/supplies up to 50 lbs.
  • Ability to work in high temperatures


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