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Shift Leader
2 months ago
SMASHBURGER
Shift Leader
Our first Smashburger restaurant opened in 2007 with one single
notion in mind; to serve a better burger Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth.” We just build better. Better
Burgers. Better Teams. Better Experiences.
Better Benefits: Build a better experience work &
lifestyle
- Tip share-earn up to $2/hr. extra in tips
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free
meal each shift they work * - Flexible schedules in a
fun, family friendly, team environment - Medical, Dental and
Vision Options** - Paid time off –
vacation and sick** - 401K match (21 and
older) - Employee Assistance
Program - Fast track for career
opportunities and management experience - Free
uniform
**Eligibility based off
of time in position and average hours worked
*Referred Employees
Must Be in Good Standing & Referee must be employed with Smashburger at
time of payout. Bonus is paid in two distributions
Shift Leader Responsibilities
- Reporting to the
Restaurant General Manager, our Shift Leaders are the champions of better
burgers In this role you will: - Manage the
performance of both FOH & BOH employees - Promote a fun and
positive work environment - Manage the
effectiveness of people focused processes and systems - Provide initial
and ongoing training to all employees within the unit utilizing SmashConnect,
LMS, and 4 step method of training - Reward and
recognizes employee performance that exceeds company standards - Manage with
integrity the daily completion of operational check lists to include - Line checks and
uniform standards - Opening/closing
check lists - Safe and deposit
logs - Manage the guest
experience metrics (NPS and OSAT) - Manage FSC
operational standards daily - Ensure all food
safety standards are followed & in compliance with local health depts. - Exemplify guest
service on each shift of the day and communicates SIZZLE service standards to
the employees - Manage the
successful onboarding and training for all new employees - Follow COGS
management procedures for food ordering and inventory - Follow company
cash policies to ensure minimal losses through theft or shortages - Manage daily
labor
Shift Leader Requirements
- Previous Shift
Leader Experience - 90-day completion
of train the trainer course - Flexible to work
nights, weekends, and holidays - Follow
Smashburger uniform standards - Ability
to follow all guidelines and procedures set forth by Smashburger, local, state,
and federal employment regulations - Must successfully
complete Smashburger training program - Possess strong
communication skills, both written and verbal, to effectively communicate with restaurant
management, front line employees and corporate support teams - People management
skills to effectively select, assess, coach/counsel, develop, motivate, and
lead restaurant teams - Excellent
attention to detail - Proven time
management, consistency, and organizational skills - Highly motivated,
self-directed, and results driven - Physical ability
to stand for extended periods of time and to move and lift boxes of food/
supplies up to 50 lbs. - Ability to work
in high temperatures
IND1
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