Shift Leader

4 months ago


Southington, United States Smashburger | Connecticut Full time

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with one single
notion in mind; to serve a better burger  Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth.”  We just build better.  Better
Burgers. Better Teams. Better Experiences.

 

Better Benefits: Build a better experience work &
lifestyle

  • Tip share-earn up to $2/hr. extra in tips
  • Get Paid $ to Refer your Friends*
  • RGMs, RMs, & SLs are entitled to one (1) free
    meal each shift they work *
  • Flexible schedules in a
    fun, family friendly, team environment
  • Medical, Dental and
    Vision Options**
  • Paid time off –
    vacation and sick**
  • 401K match (21 and
    older)
  • Employee Assistance
    Program
  • Fast track for career
    opportunities and management experience
  • Free
    uniform

**Eligibility based off
of time in position and average hours worked

*Referred Employees
Must Be in Good Standing & Referee must be employed with Smashburger at
time of payout. Bonus is paid in two distributions

 

Shift Leader Responsibilities

  • Reporting to the
    Restaurant General Manager, our Shift Leaders are the champions of better
    burgers In this role you will:
  • Manage the
    performance of both FOH & BOH employees
  • Promote a fun and
    positive work environment
  • Manage the
    effectiveness of people focused processes and systems
  • Provide initial
    and ongoing training to all employees within the unit utilizing SmashConnect,
    LMS, and 4 step method of training 
  • Reward and
    recognizes employee performance that exceeds company standards
  • Manage with
    integrity the daily completion of operational check lists to include
  • Line checks and
    uniform standards
  • Opening/closing
    check lists
  • Safe and deposit
    logs
  • Manage the guest
    experience metrics (NPS and OSAT) 
  • Manage FSC
    operational standards daily
  • Ensure all food
    safety standards are followed & in compliance with local health depts.
  • Exemplify guest
    service on each shift of the day and communicates SIZZLE service standards to
    the employees
  • Manage the
    successful onboarding and training for all new employees
  • Follow COGS
    management procedures for food ordering and inventory
  • Follow company
    cash policies to ensure minimal losses through theft or shortages
  • Manage daily
    labor

 

Shift Leader Requirements

  • Previous Shift
    Leader Experience
  • 90-day completion
    of train the trainer course
  • Flexible to work
    nights, weekends, and holidays
  • Follow
    Smashburger uniform standards
  • Ability
    to follow all guidelines and procedures set forth by Smashburger, local, state,
    and federal employment regulations
  • Must successfully
    complete Smashburger training program
  • Possess strong
    communication skills, both written and verbal, to effectively communicate with restaurant
    management, front line employees and corporate support teams
  • People management
    skills to effectively select, assess, coach/counsel, develop, motivate, and
    lead restaurant teams
  • Excellent
    attention to detail
  • Proven time
    management, consistency, and organizational skills
  • Highly motivated,
    self-directed, and results driven
  • Physical ability
    to stand for extended periods of time and to move and lift boxes of food/
    supplies up to 50 lbs.
  • Ability to work
    in high temperatures

 IND1



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