Claim Representative

2 weeks ago

Chesapeake, Virginia, United States Chubb Full time

Job Title: Claim Representative - Back Office Support

About the Role:

As a Claim Representative - Back Office Support, you will be part of a diverse team accountable for providing back-office support to NA Claims and contributing to the achievement of delivering an exceptional client experience.

Key Responsibilities:

  • Process assigned work according to defined workflows and guidelines to deliver a quality product and internal customer service.
  • Ability to balance both quality and productivity expectations within a high-volume, transactional work environment to help meet business and customer service demands.
  • Ensure that all activities performed are documented completely and accurately.
  • Recognize, prioritize, and escalate priority requests according to established guidelines.
  • Create and maintain accurate productivity logs for the purpose of tracking department results.
  • Critical Communications with our business partners to meet customer requirements.

Requirements:

  • Excellent written and verbal communication skills.
  • Attention to detail with delivering a good quality product at the forefront.
  • Ability to handle a high volume of work in a fast-paced, deadline-oriented environment.
  • Proven desk and time management with multi-tasking and prioritizing.
  • Effectively follow workflow and assess information to make sound decision with basic computer skills including knowledge of Microsoft Office Word and Excel.

Education/Experience:

  • High school diploma.
  • 1-3 years' experience of relevant customer service experience.
  • Prior insurance and/or customer service experience a plus.

About Us:

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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