Aftermarket Services Executive

4 weeks ago

Salisbury, Maryland, United States Atlantic Tractor LLC Full time

Job Title:
Area Aftermarket Manager

Company:
Atlantic Tractor - A Leading John Deere Dealership with 18 Locations

Location:
Position is located In Pocomoke, Maryland

Position Type:
Full-time

SIGN ON bonus:
$10,000.

About Us:


Atlantic Tractor is a well-established John Deere dealership with multiple locations dedicated to delivering superior agricultural and turf equipment solutions.

We pride ourselves on our dedication to customer satisfaction and are in search of a dynamic and seasoned professional to join our team as an Area Aftermarket Manager.


Position Overview:


In the role of Area Aftermarket Manager, you will be instrumental in managing the Service and Parts Departments across various locations, ensuring streamlined operations and outstanding customer service.

Operating from our Whiteford, Maryland site, you will be tasked with driving results, overseeing financial performance, and leading a unified team to achieve exceptional outcomes.


Responsibilities:


1. Establish annual goals and budgets for the Services and Parts departments, aligning with the organization's financial and operational objectives for the locations within your region.


2. Collaborate with the Corporate Aftermarket Manager, Regional Aftermarket Managers, fellow Area Aftermarket Managers, and Marketing to formulate an Aftermarket sales and marketing strategy.


3. Spearhead the implementation of the Aftermarket marketing strategy and sales initiatives, regularly monitoring progress to ensure the achievement of organizational objectives.


4. Develop, communicate, enforce, and oversee effective processes within the Service and Parts departments to guarantee both internal and external customer satisfaction.


5. Identify and drive continuous improvements in service and parts processes.


6. Recognize new opportunities and create actionable plans to enhance service and parts sales.


7. Assess and improve the operational efficiency of facilities, mobile vehicles, and other assets.


8. Prepare and analyze Service department reports; utilize data to foster improvement and growth.


9. Manage recruitment, staffing, and employee development initiatives for Service and Parts personnel.


10. Serve as a resource for Service and Parts to address work order issues and customer complaints.


11. Actively seek and engage in available company-sponsored training to enhance knowledge and skills.


12. Maintain a positive and professional working relationship with peers, management, and support resources, demonstrating a consistent commitment to teamwork and exemplary customer service.


13. Ensure that the company's reputation and image in the community align with the company's Core Values.


14. Deliver a high-level customer experience.


15. Adhere to, communicate, and coach all company safety policies and procedures.



Experience, Education, Skills and Knowledge:
5+ years of experience in Service and/or Parts department operations with a focus on Service is required.

Proficient in standard desktop applications such as Microsoft Office, Google, and internet-based functions.

Strong communication skills with customers and direct reports.

Ability to articulate effectively to individuals and groups.

Proven leadership capabilities to hold teams accountable.

Familiarity with John Deere and competitive products.

Solid understanding of financial principles related to Service and Parts department operations.

Ability to analyze and interpret internal reports.

Exceptional customer service skills.

Willingness to work extended hours and weekends as necessary.

Valid driver's license.

The starting salary for this position begins at $80K and will be determined based on experience.

#INDHP

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