Senior Client Services Manager
3 days ago
The Senior Client Services Manager is responsible for the creation, approval, and implementation of programs and events in the Kroger stores, partnering with clients to drive the incremental sale of events. These responsibilities include engaging clients to increase the sale of events into the store, project development, budget management, execution monitoring, issue resolution, reporting, and invoicing.
Key Responsibilities- Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting.
- Develop effective client and retailer relationships to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved.
- Work with clients to increase events with the store, monitor event success, provide reports and feedback to the client. Drive sales to meet and exceed sales targets.
- May be responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness. Responsible for over site of timeline revisions.
- Bachelor's Degree or equivalent experience.
- 1-3 years of experience in Consumer products, brand, or agency, sales.
- Experience in event execution and/or sales preferred.
- Possess negotiation, project management and research, analysis, and presentation skills.
- Good Sales presentation and development skills.
- Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously.
- Strong organization, negotiation, and problem solving skills.
- Ability to present to large and small groups in a variety of settings.
- Excellent written and verbal communication skills.
- Team player with positive attitude.
- Ability to build and maintain strong client relationships.
- Proficient in MS Word, Outlook, Excel, PowerPoint.
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