Terminal Operations Specialist

2 weeks ago

Tacoma, Washington, United States TOTE Maritime Alaska LLC Full time
Job Overview

TOTE Maritime Alaska LLC is in search of a Terminal Specialist to enhance our operations at the Tacoma Terminal office. This role is pivotal in ensuring exceptional service delivery to our clients.

Key Responsibilities:
  • Deliver outstanding customer support to both internal and external stakeholders through various communication channels.
  • Manage the creation and modification of bookings efficiently.
  • Coordinate deliveries and pickups, including scheduling driver appointments at the terminal.
  • Allocate customer bookings to specific TOTE Maritime Alaska vessels.
  • Address customer inquiries regarding vessel schedules and operational protocols.
  • Educate customers on relevant policies and regulations pertaining to shipments.
  • Conduct yard inventory reconciliations.
  • Resolve issues raised by customers and vendors.
  • Facilitate effective communication within the organization.
  • Address and resolve terminal-related vehicle issues.
  • Establish temporary organizations and update contact details for existing ones.
  • Oversee and rectify all Web and EDI bookings.
  • Process customer payments when required.
  • Generate and audit various computer reports.
  • Engage in daily communications with other departments.
  • Provide comprehensive support across the department.
  • Execute precise and efficient data entry tasks.
  • Perform additional duties as assigned.
Qualifications:
  • Preferred: Associate's degree.
  • One to two years of experience in customer service or billing, ideally within the transportation sector.
  • Exceptional customer service capabilities.
  • Strong verbal and written communication skills.
  • Proficient mathematical skills.
  • Effective organizational abilities.
  • Team-oriented mindset.
  • Capacity to manage multiple tasks and prioritize effectively.
  • Ability to work independently with minimal supervision.
  • Flexibility to work varied hours, including evenings and weekends as needed.
  • Proficient in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, Excel) as well as web-based applications.
Why Choose TOTE?

TOTE Group stands as a leader in comprehensive maritime services and terminal operations. Our mission is to provide reliable and exceptional service to our customers and the communities we serve.

We are dedicated to being dependable, resourceful, and adaptable in all our endeavors. At TOTE Group, we believe that outstanding companies are built by remarkable individuals who embody our core values and vision.

Explore your potential with TOTE Group.

The salary range for this position is $38,300 – $67,100, with an anticipated hiring range of $42,000 - $50,000, influenced by factors such as education, experience, location, and specific job responsibilities.

Full-time employees are entitled to a comprehensive benefits package, including health, dental, vision, life insurance, short-term and long-term disability, employee assistance programs, a 401(k) plan with company matching, tuition reimbursement, and paid leave options. Employees also receive a minimum of 10 days of vacation, 10 days of sick leave, 10 paid holidays, and one floating holiday annually. Additionally, an annual discretionary bonus may be available based on eligibility.

TOTE Maritime Alaska is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to fostering a diverse workforce and taking affirmative action to employ and advance qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TOTE Maritime Alaska maintains a drug-free workplace and participates in the E-Verify Employment Verification Program.

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