Operations Director
6 days ago
We are seeking a highly skilled and experienced Operations Director to lead our team at ABM Industries. As a key member of our management team, you will be responsible for overseeing the day-to-day operations and administrative activities at multiple buildings within our district.
Key Responsibilities- Coordinate service activities for assigned buildings to ensure that services are performed as contracted and at the intended profit margins.
- Control supplies, equipment, and personnel necessary to meet customer specifications.
- Interact with customers daily to obtain feedback on services and special needs.
- Troubleshoot potential problems and concerns.
- Manage the company's quality control monitoring and safety programs at the assigned buildings.
- Conduct quality of service inspections at assigned buildings.
- Attend ABM training workshops when scheduled.
- Develop operational improvement plans and implement process changes within assigned buildings.
- Attempt to increase revenue by ensuring that Project Managers and Supervisors are looking for ways to provide additional or periodic services to the customers.
- Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
- Ensure that all paperwork, including terminations, labor variance action plans, and operational models, is complete and accurate and is submitted to the district/hub in a timely manner.
- Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
- Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
- Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.
- Manage and provide leadership to Project Managers, Supervisors, and Lead personnel assigned to the buildings.
- Responsible for the overall direction, coordination, and evaluation of personnel within the assigned buildings.
- Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.
- Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees.
- Perform other duties as assigned.
- An associate degree is required.
- A minimum of two (2) years of supervisory experience in a service/customer-oriented environment is required.
- Experience in cost estimating/pricing work is required.
- A working knowledge of OSHA safety regulations and chemical handling/storage procedures is required.
- The ability to write reports and business correspondence and effectively present information and respond to questions from managers and customers is required.
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