Energy Customer Service Representative
4 weeks ago
Mass Markets
**Job Summary**
As an Energy Customer Care Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. You will utilize knowledge bases and training to accurately answer customer questions and sell appropriate products and services. Your role will involve listening to customers, understanding their needs, and resolving customer issues. You will also be responsible for utilizing systems and technology to complete account management tasks and following all required scripts, policies, and procedures.
**Key Responsibilities**
* Handle inbound and outbound contacts in a courteous and professional manner
* Utilize knowledge bases and training to accurately answer customer questions and sell appropriate products and services
* Listen to customers, understand their needs, and resolve customer issues
* Utilize systems and technology to complete account management tasks
* Follow all required scripts, policies, and procedures
**Requirements**
* Strong communication and customer service skills
* Ability to work in a fast-paced environment
* Knowledge of energy products and services
* Ability to work independently and as part of a team
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
**Hiring Immediately**
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