Energy Customer Care Representative

4 weeks ago


Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Energy Customer Care Agent

Are you a customer service enthusiast looking for a challenging and rewarding role? Do you have excellent communication skills and a passion for helping others? We're seeking a highly motivated and energetic Energy Customer Care Agent to join our team

Job Summary:

We're looking for a skilled and customer-focused individual to join our team as an Energy Customer Care Agent. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and selling new products and services. If you're a team player with a positive attitude and a passion for delivering outstanding customer experiences, we want to hear from you

Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and chat
  • Resolve customer issues and concerns in a timely and professional manner
  • Sell new products and services to customers, meeting or exceeding sales targets
  • Work collaboratively with the customer service team to achieve shared goals and objectives
  • Stay up-to-date with product knowledge and industry trends to provide informed and accurate advice to customers
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Basic knowledge of Microsoft Office Suite and Windows operating system
  • Ability to type swiftly and accurately (20+ words per minute)
Preferred Qualifications:
  • 1 year of experience in customer service, technical support, or sales
  • State or Federal work experience
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Fun and dynamic work environment
  • Comprehensive training program
  • Regular reviews and raises based on performance
How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to our careers page. We can't wait to hear from you



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