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Energy Customer Care Representative

1 month ago

Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Energy Customer Care Representative

Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and providing top-notch support? We're seeking a highly motivated and customer-focused Energy Customer Care Representative to join our team

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer complaints and concerns in a timely and professional manner
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information; coordinate with other departments to resolve issues as applicable
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer orders in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Compensation and Benefits:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Paid time off and holidays
  • Regular raises and bonuses

Why Join MCI Careers?

MCI Careers is a dynamic and growing company that values its employees and provides opportunities for growth and development. We offer a competitive compensation package, comprehensive benefits, and a fun and supportive work environment. If you're passionate about delivering exceptional customer experiences and have a knack for resolving complex issues, we encourage you to apply for this exciting opportunity