Energy Customer Service Representative
1 month ago
Mass Markets
**Job Summary**
As an Energy Customer Care Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. You will utilize knowledge bases and training to accurately answer customer questions and sell appropriate products and services.
**Key Responsibilities**
* Handle customer inquiries and resolve issues in a timely and courteous manner
* Utilize systems and technology to complete account management tasks
* Follow all required scripts, policies, and procedures
**Requirements**
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment
* Strong problem-solving skills
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
**Hiring Immediately**
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