Customer Experience Manager
1 day ago
Vanguard Durst Digital Printing Systems is the leading manufacturer of UV Flatbed, Hybrid, and Roll-to-Roll printers for signage, decor, corporate, industrial, and packaging. As a Customer Experience Manager, you will be responsible for delivering exceptional customer experiences through the day-to-day operations of the Vanguard Customer Experience Center.
Key Responsibilities- Demos: Manage the demo schedule, prepare equipment, and perform demonstrations in a professional and engaging manner.
- Samples: Create and manage a supply of general sample boxes and coordinate customer-specific sample requests.
- Sales: Collaborate with Vanguard and dealer representatives to provide accurate information about equipment capabilities and performance expectations.
- Maintenance: Ensure the Customer Experience Center and all equipment are properly maintained.
- Service and Support: Work with onsite technicians to resolve customer-related issues, support customer questions about RIP and color output, and create training videos with a graphic designer.
- R&D: Report and troubleshoot issues, test new developments, participate in ink testing and evaluation, and evaluate RIP compatibility and features.
- Marketing: Work with the marketing team to ensure printers and materials are ready for tradeshows, create and output print files, and oversee industry award submissions.
- 5+ years of experience in wide-format print production or a manufacturer demo room environment, preferably with a focus on UV Flatbed printing.
- Color management experience and certification are a plus.
- Ability to pass a colorblindness test.
- In-depth knowledge of various RIP software, including Onyx and Caldera.
- Advanced proficiency in Adobe Creative Suite, including Illustrator, Photoshop, InDesign, and Acrobat.
- Proficiency in video editing software and on-camera presentation is a plus.
- Consistently demonstrate Vanguard Values: initiative, willingness to assist, open and adaptable, accountable, critical thinker.
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