Customer Experience Manager

1 day ago


Franklin, Tennessee, United States Durst Image Technology US Full time
About the Role

Vanguard Durst Digital Printing Systems is the leading manufacturer of UV Flatbed, Hybrid, and Roll-to-Roll printers for signage, decor, corporate, industrial, and packaging. As a Customer Experience Manager, you will be responsible for delivering exceptional customer experiences through the day-to-day operations of the Vanguard Customer Experience Center.

Key Responsibilities
  • Demos: Manage the demo schedule, prepare equipment, and perform demonstrations in a professional and engaging manner.
  • Samples: Create and manage a supply of general sample boxes and coordinate customer-specific sample requests.
  • Sales: Collaborate with Vanguard and dealer representatives to provide accurate information about equipment capabilities and performance expectations.
  • Maintenance: Ensure the Customer Experience Center and all equipment are properly maintained.
  • Service and Support: Work with onsite technicians to resolve customer-related issues, support customer questions about RIP and color output, and create training videos with a graphic designer.
  • R&D: Report and troubleshoot issues, test new developments, participate in ink testing and evaluation, and evaluate RIP compatibility and features.
  • Marketing: Work with the marketing team to ensure printers and materials are ready for tradeshows, create and output print files, and oversee industry award submissions.
Requirements
  • 5+ years of experience in wide-format print production or a manufacturer demo room environment, preferably with a focus on UV Flatbed printing.
  • Color management experience and certification are a plus.
  • Ability to pass a colorblindness test.
  • In-depth knowledge of various RIP software, including Onyx and Caldera.
  • Advanced proficiency in Adobe Creative Suite, including Illustrator, Photoshop, InDesign, and Acrobat.
  • Proficiency in video editing software and on-camera presentation is a plus.
  • Consistently demonstrate Vanguard Values: initiative, willingness to assist, open and adaptable, accountable, critical thinker.


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