Casino Operations Coordinator

4 weeks ago


New York, New York, United States Hard Rock Digital Full time
Job Summary

We are seeking a skilled Casino Operations Coordinator to join our team at Hard Rock Digital. As a key member of our operations team, you will be responsible for providing support to respond, investigate, and resolve escalated casino incidents and service requests through our internal Service Management system and other communication channels.

Key Responsibilities
  • Provide support to respond, investigate, and resolve escalated casino incidents and service requests.
  • Escalate directly to other internal support teams or 3rd party suppliers when required.
  • Work with the Casino Operations Manager to communicate any technical malfunctions with the product.
  • Participate in testing new games, features, and updates to ensure functionality and user experience meet quality standards.
  • Proactive monitoring of live production environments and games.
  • Monitor transactions and gameplay patterns for potential fraud or risk, taking appropriate action when necessary.
  • Identify 3rd party platform problems and communicate as necessary, both internally and externally.
  • Speedily interpret and process data from various sources in a fast-moving and changing environment.

Requirements
  • Located in the Eastern Time Zone, preference to MI, NJ, or PA.
  • Casino gaming experience of more than one year and a passion for the industry.
  • Detail-oriented with a proactive approach to problem-solving.
  • Able to work in a flexible and remote environment.
  • Able to work flexible hours, including evenings, weekends, and holidays.
  • Excellent communication skills, both written and verbal.
  • Proficient in operational software such as JIRA, Monday, Salesforce, etc.
  • Have excellent interpersonal and customer service skills.
  • Exceptional written and verbal communication skills.
  • Experience with data visualization tools such as PowerBi or Tableau.

What We Offer
  • Competitive pay and benefits.
  • Flexible vacation allowance.
  • Flexible work from home or office hours.
  • Startup culture backed by a secure, global brand.
  • Opportunity to help shape the future strategy of the Online Casino.

About Us
We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer) Hard Rock Digital

  • New York, New York, United States Ocean Casino Resort Full time

    Job Title: Casino Audit SpecialistAbout the RoleThe Casino Audit Specialist is responsible for ensuring the accuracy of casino gaming activity and paperwork to maintain regulatory compliance.Key ResponsibilitiesAudit jackpot tickets and related paperwork to ensure accurate recording and compliance with tax documents.Prepare daily slot meter audits and...

  • Surveillance Operator

    4 weeks ago


    New York, New York, United States Ocean Casino Resort Full time

    Job SummaryOcean Casino Resort is seeking a skilled Surveillance Operator to join our team. As a key member of our security team, you will be responsible for observing and reporting on all areas under surveillance, ensuring compliance with internal control standards and gaming regulations.Key Responsibilities:Monitor CCTV equipment to identify potential...

  • Surveillance Operator

    4 weeks ago


    New York, New York, United States Hard Rock Full time

    Job Summary:As a Surveillance Operator at Hard Rock, you will be responsible for ensuring the security and integrity of casino assets, staff, and patrons. This includes performing routine surveillance of the gaming floor to identify potential problems, such as poor game protection or suspicious individuals. You will also conduct reviews, write and complete...


  • New York, New York, United States Ocean Casino Resort Full time

    About the RoleThe Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift's operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift Manager Slot Operations, the...


  • New York, New York, United States Atlantic City Full time

    Job SummaryWe are seeking a highly skilled and motivated Casino Collection Specialist to join our team at Atlantic City. As a key member of our collection team, you will be responsible for tracking and entering all customer contact with balances, communicating with marketing staff and management regarding customer gaming balances, and making high-level...


  • New York, New York, United States Ocean Casino Resort Full time

    About the RoleThe Assistant Shift Manager Table Games reports directly to the Shift Manager Table Games for Ocean Casino Resort and is responsible for all table games operations on assigned shift. Key ResponsibilitiesLead and manage the performance of pit, floor, and dealer team membersEnsure hassle-free guest and internal processesCompliance with internal...


  • New York, New York, United States Caesars Entertainment Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Casino Services Representative to join our team at Caesars Entertainment. As a key member of our casino team, you will be responsible for providing exceptional customer service, handling cash transactions, and ensuring a positive gaming experience for our guests.Key ResponsibilitiesProvide...

  • EVS Porter

    3 weeks ago


    New York, New York, United States Ocean Casino Resort Full time

    Job DescriptionThe EVS Heavy Porter is a key member of our Ocean Casino Resort team, responsible for the safe and effective operation of heavy-duty equipment, carpet shampooing, and other tasks necessary to maintain a clean and safe environment for our guests.Key ResponsibilitiesOperate hand trucks and flatbed carts to move equipment to assigned areasScrub...


  • New York, New York, United States Caesars Entertainment Full time

    Job Summary:As a Casino Services Representative with Caesars Entertainment, you will be responsible for providing exceptional customer service to our guests while maintaining a positive and upbeat attitude. Your primary focus will be on consistently demonstrating superior service skills, creating a welcoming atmosphere, and ensuring that our guests have a...


  • New York, New York, United States Ocean Casino Resort Full time

    Job OverviewWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Ocean Casino Resort. The successful candidate will be responsible for overseeing the daily operations of the Housekeeping Department, ensuring that all guest rooms and public areas are maintained to the highest standards of cleanliness and quality.Key...

  • Massage Therapist

    4 weeks ago


    New York, New York, United States Hard Rock Hotel and Casino Atlantic City Full time

    Job Summary:The Massage Therapist at Hard Rock Hotel and Casino Atlantic City administers professional massage and body treatments to our guests. This role requires a thorough knowledge of numerous massage modalities, a general understanding of body treatments, and the ability to train in our spa's specific offerings. Excellent communication skills and...


  • New York, New York, United States Golden Nugget Full time

    Job Summary:The Database Marketing Coordinator role at Golden Nugget is a key position that involves managing and utilizing customer databases to support marketing initiatives. This role requires a strong analytical mindset and excellent communication skills to deliver positive, courteous, and professional guest service in all...


  • New York, New York, United States Mohawk Casino Full time

    Job Title: Front Desk Room Reservation ClerkDepartment: Hotel OperationsReports To: Assistant Hotel Manager/Front Desk ManagerFLSA Status: Non-ExemptStarting Rate: $15.02 per hourLicense: Work PermitClosing Date: Open Until FilledJOB SUMMARY:Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates. Responsible for...


  • New York, New York, United States Ocean Casino Resort Full time

    About the RoleThe Marketing Operations Coordinator will be responsible for providing exceptional guest service in a fast-paced environment. Key responsibilities include greeting guests, registering them for the Player's Club, and assisting with the set-up and execution of Special Events and Promotions.Key Responsibilities Provide a positive and cheerful...


  • New York, New York, United States Golden Nugget Full time

    Database Marketing Coordinator**Job Summary:**We are seeking a skilled Database Marketing Coordinator to join our team at Golden Nugget. As a key member of our marketing department, you will be responsible for managing and utilizing customer databases to support marketing initiatives.**Responsibilities:*** Manage and maintain accurate and up-to-date customer...


  • New York, New York, United States Ocean Casino Resort Full time

    Job Title: Housekeeping Shift ManagerAbout the Role:The Housekeeping Shift Manager will assist the Housekeeping Manager in implementing and organizing the overall operation of the hotel housekeeping department, ensuring the highest degree of quality guest care is always maintained.Key Responsibilities:Review housekeeping work to ensure productivity is...


  • New York, New York, United States Hollywood Casino York Full time

    Key ResponsibilitiesAs a Retail Cashier Overnight at Hollywood Casino York, you will be responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner.You will adhere to established cash control policies and procedures within the Food & Beverage department, ensuring accuracy and efficiency in all...

  • Security Officer

    3 weeks ago


    New York, New York, United States Bally's Corporation Full time

    Job Summary:As a Security Officer at Bally's Corporation, you will be responsible for maintaining a safe and secure environment for our guests and employees. This role requires a high level of customer service skills, as you will be interacting with guests on a daily basis.Key Responsibilities:• Provide exceptional customer service to guests, responding to...

  • Helpdesk Technician

    3 weeks ago


    New York, New York, United States Mohawk Casino Full time

    Job Summary:The Help Desk Technician will be responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests.Key Responsibilities:Evaluate documented resolutions and analyze trends for ways to prevent future problems.Alert...

  • Helpdesk Technician

    1 month ago


    New York, New York, United States Mohawk Casino Full time

    Job SummaryThe Help Desk Technician is responsible for ensuring proper computer operation for end users to accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual...