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Customer Solutions Sales Representative
2 months ago
Position Overview:
The Inside Sales Associate is integral in delivering exceptional support for telephonic sales and services to clients.
This role involves assisting clients in identifying solutions tailored to their requirements, guiding them through the sales journey, and fostering robust relationships to guarantee a satisfactory customer experience.
Key Responsibilities:
- Maintain consistent communication with significant customer accounts.
- Accurately enter customer inquiries and orders into the system.
- Log customer interactions in the Customer Relationship Management (CRM) system and update ongoing projects.
- Promptly address outstanding customer orders.
- Document and resolve customer complaints and concerns.
- Investigate and rectify customer claims regarding invoices.
- Respond to customer quote requests and manage sales agreements efficiently.
- Assist in swiftly resolving customer service challenges.
- Collaborate with Specialists to address customer inquiries and explore new business opportunities.
- Engage in technical support and systems training as required.
- Identify and pursue avenues for business growth.
- Adapt positively to changes and complete assigned tasks effectively.
Required Qualifications:
- High school diploma or equivalent.
- Minimum of 3 years of sales experience in the electrical sector or a comparable field.
- Valid driver's license with a clean driving record.
- Strong customer service abilities to meet client expectations.
- Excellent problem-solving skills utilizing both internal and external resources.
- Capability to manage multiple projects and time efficiently.
- Familiarity with electrical products is advantageous.
