Technical Support Specialist

2 weeks ago

New York, New York, United States Citigroup Inc Full time
Job Summary

The Applications Support Intmd Analyst is a key role within the Citigroup Inc. team, responsible for providing technical and business support for users of Citi Applications. This position requires a strong understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas.

Key Responsibilities
  • Provide technical and business support for users of Citi Applications
  • Utilize good understanding of apps support procedures and concepts to field issues and queries from stakeholders
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participate in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Analyze applications to identify risks, vulnerabilities and security issues
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions
  • Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements
  • Directly impacts the business by ensuring the quality of work provided by self and others
  • Exchanges ideas and information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Perform other duties and functions as assigned in a concise and logical manner
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and/or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
Requirements
  • 2-5 years experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/understanding of financial markets and products
  • Knowledge/experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
Education
  • Bachelors/University degree or equivalent experience

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