Call Center Director

1 month ago


Farmingdale, New York, United States My Job Tank Inc. Full time
Job Title: Call Center Director

My Job Tank Inc. is seeking a seasoned Call Center Director to lead our Inside Sales, Outbound Sales, and Customer Service teams. As a key member of our executive management team, you will be responsible for driving sales growth, reducing costs, and improving customer satisfaction.

Key Responsibilities:
  • Provide strategic leadership and direction to the call center teams to achieve sales and customer service goals.
  • Develop and implement effective sales and customer service strategies to drive revenue growth and improve customer satisfaction.
  • Manage the day-to-day activities of the call center teams, including scheduling, training, and performance management.
  • Collaborate with the executive management team to ensure effective inter-departmental communication and alignment.
  • Analyze data and metrics to identify areas for improvement and develop strategies to address them.
  • Ensure compliance with company policies and procedures while maintaining the highest level of customer satisfaction.
Requirements:
  • 5+ years of experience in call center management, preferably in a high-volume environment.
  • Bachelor's degree in a related field, such as business or communications.
  • Strong analytical and problem-solving skills, with the ability to interpret data and metrics.
  • Excellent leadership and communication skills, with the ability to motivate and inspire team members.
  • Experience with CRM and ERP systems, as well as IT-related projects.
  • Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

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