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Chief of Staff Veterinary Medical Director

1 month ago

Farmingdale, New York, United States Banfield Full time
Job Summary

Banfield Pet Hospital is seeking a highly skilled and experienced Chief of Staff Veterinary Medical Director to join our team. As a key member of our leadership team, you will be responsible for managing the hospital and ensuring the highest quality of veterinary care, exceptional client service, and maximum productivity of the veterinary medical team.

Key Responsibilities
  • Manage the hospital and ensure the highest quality of veterinary care, exceptional client service, and maximum productivity of the veterinary medical team.
  • Advocate for pets and their quality of life; build a long-term bonding relationship with clients; contribute to the development and maintenance of the human-pet bond.
  • Partner with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
  • Develop and implement strategies to improve hospital productivity, quality of care, and client satisfaction.
  • Lead and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high-quality medical care, client service, and business results.
  • Work with the Medical Director to establish development plans (PDPs) for the Associate Veterinarians and focus teams to deliver the practice priorities and exceed goals while building our culture and brand.
  • Effectively communicate with clients, field leadership, and Central Team Support to ensure seamless hospital operations.
  • Act as a communications liaison, including holding routine hospital team meetings, sharing business information and messaging to all hospital associates, ensuring they remain informed, engaged, and have opportunities to provide feedback.
  • Provide inspirational leadership to the team by creating a positive professional relationship with the Practice Manager, PetSmart associates, adoption center agencies, clients, field leadership, and Central Team Support.
  • Develop a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
  • Develop annual planning, budgeting, and hospital productivity levels for the hospital in partnership with the Practice Manager (if applicable), Field Director, and Medical Director.
  • Partner with area Field Director and Medical Director to execute market objectives, goals, strategies, and measurements (OGSMs).
  • Participate in market-level teams, discussions, and initiatives.
  • Partner with the Practice Manager to deliver outstanding financial results for assigned hospital.
  • Responsible for the development of technical, medical skills for veterinary assistants/technicians.
  • Responsible for ensuring all associates adhere to Banfield dress and grooming guidelines.
  • Provide leadership to other area hospitals as needed throughout the market.
  • Ensure compliance with all practice policies and procedures and with all local, state, and federal laws.
Requirements
  • Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
  • Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
  • Two years clinical experience required.
  • 1-3 years coaching and developing associate doctors required.
  • Meets all required clinical competencies.