Client Relationship Manager

2 weeks ago

Morrisville, North Carolina, United States Mac Papers and Packaging, Full time
Job Overview

The role of the Account Manager encompasses visiting client sites to devise solutions, offer guidance, and facilitate the sale of a comprehensive range of Mac Papers products. The Account Manager is tasked with nurturing current business relationships while actively seeking new sales opportunities through various channels such as prospecting, business directories, and client referrals. Please note that this outline serves as a guideline; specific duties may vary based on management direction.

Key Responsibilities:

  • Maintain and strategically expand the existing client portfolio within the designated Mac branch.
  • Identify and cultivate new customer relationships to drive business growth for all Mac Papers products.
  • Formulate and implement a territory business strategy, with quarterly reviews alongside branch leadership.
  • Assess customer requirements and effectively propose value-added solutions to enhance operational efficiency and profitability.
  • Collaborate with suppliers of equipment and consumables to target, evaluate, present, and finalize business opportunities.
  • Engage in branch meetings and participate in off-site product and sales training sessions.
  • Establish and nurture business relationships with clients from ownership/management to operational staff.
  • Deliver prompt communication and exceptional customer service both internally and externally.
  • Work collaboratively with customer service and operations teams.
  • Execute administrative tasks, including budgeting and reporting.
  • Demonstrate the ability to manage multiple tasks in a dynamic environment.
  • Coordinate with local credit managers and general managers to facilitate the opening of new accounts.
  • Stay updated on market trends, product advancements, and competitive dynamics.
  • Analyze reports, including special order requests, customer bid files, and sales/gross profit margin data.
  • Collaborate effectively with location management, the sales team, and the Vice President of Sales.
  • Develop and actively manage the CRM pipeline, including regular reviews with line of business leadership.
  • Perform additional duties as assigned.

This job description aims to outline the general nature, complexity, and level of work expected from employees in this position. It is not intended to be an exhaustive list of responsibilities, duties, or skills required. This description does not establish a contract for employment and is subject to change at the company's discretion.

Qualifications:

  • High school diploma or GED is required.
  • A 4-year Bachelor's degree is preferred, along with relevant experience.
  • Proven success in achieving defined sales targets.
  • Sales experience is essential.
  • B2B consultative sales experience with a successful track record in sales and territory expansion.
  • Strong interpersonal skills, time management capabilities, and a self-motivated attitude.
  • Excellent analytical and problem-solving abilities.
  • Competitive, self-assured, and growth-oriented mindset.
  • Proficient in utilizing CRM systems for daily operations, planning, and pipeline management.
  • Ability to effectively use order entry systems and manage email communications.
  • A valid driver's license and an insurable driving record are required.
  • 2-4 years of experience in B2B sales is advantageous.
  • Proficient in using a Windows-based computer.
  • Able to manage multiple priorities with strong attention to detail in a fast-paced setting.
  • Strong organizational, oral, and written communication skills.
  • Must be able to read and communicate in English for effective job performance.
  • Ability to work independently as well as collaboratively within a team.
  • Must pass a drug screening and criminal background check.

Work Environment:

The physical and mental demands outlined here represent the requirements necessary for employees to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions.

Physical Requirements:

  • Regularly required to walk and stand for extended periods.
  • Ability to communicate verbally, both in person and via telephone.
  • Reach with hands and arms as needed.
  • Specific vision requirements include close vision, distance vision, and the ability to adjust focus.
  • Ability to lift up to 25 lbs.

Mental Requirements:

  • Regularly required to utilize written and verbal communication skills.
  • Ability to read and interpret data, information, and documents.
  • Analyze and resolve complex, non-routine problems.
  • Employ mathematical reasoning as necessary.
  • Learn and apply new information or skills effectively.
  • Manage highly detailed and concurrent tasks.
  • Work under tight deadlines with frequent interruptions.
  • Interact regularly with managers, staff, and clients.
  • Ability to work independently with minimal supervision.

Work Environment:

  • Employees will operate in typical office conditions, with variable noise levels.
  • Due to travel responsibilities, exposure to various weather conditions and typical driving scenarios is expected.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other protected category.

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