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Executive Director, IT Services

2 months ago

Minneapolis, Minnesota, United States Minneapolis Schools Full time
Job Summary

We are seeking a highly skilled and experienced Executive Director, IT Services to lead our Information Technology (IT) Services Department at Minneapolis Public Schools. As a key member of our team, you will be responsible for directing the department's technical staff and IT operations to provide stable, secure, and reliable systems, training, and technical support services to meet the business and instructional technology needs of all MPS staff and students.

Key Responsibilities:
  • Department Leadership: Directs the activities of assigned staff, coordinates, prioritizes, and assigns tasks and projects, tracks and reviews work progress and activities, directs the recruitment and selection of staff, undertakes disciplinary action as required, conducts performance evaluations, and ensures appropriate scheduling of staff to ensure proper operational coverage.
  • Technology Strategy: Oversees and directs technology disaster recovery and data protection strategy and operations to promote district business continuity.
  • IT Service Management: Directs, coordinates, and plans IT services, investments, and operations towards a balanced triangle of run-the-service, grow-the-service, and transform-the-service portfolios to maximize value.
  • Business Analysis: Provides complex analysis of current technology business value and develops technology road maps for district leaders.
  • Service Strategy: Directs department service strategy, including service design, service transition, service operations, and continual service improvement cycle aligned with ITIL/ITSM best practices.
  • Technology Implementation: Plans and directs the implementation of technology tools focused on staff, student, and family access to district data resources.
  • Staff Development: Maintains and develops staff training plans, builds team environments to maintain morale and organization cohesiveness.
  • Project Management: Manages and supports project lifecycles, recruits internal/external stakeholders, gathers requirements, and defines scope and budget, ensures policy and procedures are followed, and acquired products and service agreements are in the District's best interests.
  • Leadership and Guidance: Provides leadership, direction, and guidance in strategies, policy development, and continual improvement of process and metrics, provides business analysis and counsel to departments regarding technology needs, process improvements, and process efficiencies.
  • Compliance and Risk Management: Ensures the Information Technology Department procedures are in compliance with state and Federal rules and regulations, and MPS policies and procedures.
  • Quality and Improvement: Contributes to the overall quality of the department's service provisions by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures.
  • Vendor Management: Develops and manages vendor relations, reviews IT-related contracts, and participates in the selection and negotiation of vendors.
  • Business Partnerships: Directs, leads, and enables value-based conversations with business partners and vendors to make collaborative decisions about technology planning and future requirements, as well as the service cost, quality, tradeoffs, and supply and demand.
  • Financial Management: Manages the department's budget and delivers annual budget operating projections, oversees and conducts research and cost-to-value analysis on capital technology purchases to support district technology and functional business needs.
Requirements:
  • Education: Master's Degree in Information Technology, Business, or related field.
  • Experience: Six (6) years of experience managing information services operations.
  • Equivalency: Equivalent combination of education, training, and experience as determined by Human Resources.
Knowledge and Skills:
  • IT Service Management: Principles and practices of IT service management, infrastructure systems development, and systems integration.
  • Resource Management: Techniques and practices for efficient and cost-effective management of resources.
  • Network and Systems: Network topologies and protocols, and enterprise IT applications.
  • Administration: Administration of multiple network operation domains.
  • Staff Management: Principles and practices of staff management, task delegation, and authority, and performance improvement through coaching.
  • Operational Knowledge: Operational characteristics, capabilities, and limitations of various hardware, software, and network equipment and systems.
  • Budget Administration: Budget administration within established parameters.
  • Policies and Procedures: Development and administration of policies and procedures.
  • Change Management: Principles and practices of organizational change and IT service optimization.
Preferred Qualifications:
  • IT Operations: Directing and coordinating IT operations.
  • Analysis and Recommendations: Analyzing IT issues, evaluating alternatives, and making recommendations based on findings.
  • Relationship Building: Establishing and maintaining effective working relationships with co-workers and vendors fostering a cooperative work environment.
  • Process Development: Creating workflow, disciplines, processes, and procedures.
  • Business Value: Assessing, identifying, and quantifying business demands and value of service.
  • Staff Management: Effectively managing, training, and mentoring staff.
  • Communication: Communicating effectively in verbal and written forms.