Customer Service Representative

1 day ago


Grapevine, Texas, United States Volvo of San Antonio Full time
Receptionist Job Description

We are seeking a highly motivated and detail-oriented Receptionist to join our team at Principle Volkswagen of Grapevine. As the first point of contact for our guests, you will play a critical role in providing exceptional customer service and creating a positive impression of our dealership.

Key Responsibilities:
  • Answer incoming phone calls and direct them to the appropriate departments
  • Greet visitors and employees as they walk into the building
  • Verify appointments
  • Manage incoming calls and correspondence
  • Manage constantly shifting priorities with flexibility and accuracy
  • Identify and resolve problems in a timely manner by gathering and analyzing related information
  • Screen incoming calls, emails, and correspondence - responding independently when possible
  • Will be required to scan and file
  • Restock and keep the customer lounge areas clean
  • Responsible for keeping immediate area and the surrounding area clean and tidy
Requirements:
  • 2 to 3 years working as a receptionist or in a customer service environment
  • Experience working a multiline phone system and have basic computer skills
  • Experience setting up/verifying appointments for clients and/or researching/answering client's questions
  • High degree of professionalism to handle sensitive and confidential information
  • Must be able to provide quick turnaround of unanticipated requests
  • Must be able to prioritize and organize workflow to ensure effectiveness and efficiency
  • Excellent oral and written communication skills with a high degree of accuracy and attention to detail
  • Ability to maintain performance in high-pressure situations
What We Offer:

We continuously invest in our people with ongoing education within Principle University and ongoing professional development.

We are committed to creating a positive and supportive work environment that fosters growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates.



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