Customer Service Representative
1 day ago
We are seeking a highly motivated and detail-oriented Receptionist to join our team at Principle Volkswagen of Grapevine. As the first point of contact for our guests, you will play a critical role in providing exceptional customer service and creating a positive impression of our dealership.
Key Responsibilities:- Answer incoming phone calls and direct them to the appropriate departments
- Greet visitors and employees as they walk into the building
- Verify appointments
- Manage incoming calls and correspondence
- Manage constantly shifting priorities with flexibility and accuracy
- Identify and resolve problems in a timely manner by gathering and analyzing related information
- Screen incoming calls, emails, and correspondence - responding independently when possible
- Will be required to scan and file
- Restock and keep the customer lounge areas clean
- Responsible for keeping immediate area and the surrounding area clean and tidy
- 2 to 3 years working as a receptionist or in a customer service environment
- Experience working a multiline phone system and have basic computer skills
- Experience setting up/verifying appointments for clients and/or researching/answering client's questions
- High degree of professionalism to handle sensitive and confidential information
- Must be able to provide quick turnaround of unanticipated requests
- Must be able to prioritize and organize workflow to ensure effectiveness and efficiency
- Excellent oral and written communication skills with a high degree of accuracy and attention to detail
- Ability to maintain performance in high-pressure situations
We continuously invest in our people with ongoing education within Principle University and ongoing professional development.
We are committed to creating a positive and supportive work environment that fosters growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates.
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