Operations Assistant

5 days ago

Winter Garden, Florida, United States PDS Health Full time
Job Title: Assistant Manager

Are you a motivated and organized individual looking to take your career to the next level? Do you have a passion for delivering exceptional patient experiences and driving business growth? We're seeking an experienced Assistant Manager to join our team at PDS Health

About the Role:

The Assistant Manager will play a critical role in supporting the Operations Manager in achieving financial performance and revenue growth strategy for our assigned location(s). This includes leveraging knowledge of dental services in the local market, ensuring the execution of the Perfect Patient Experience (PPE), and providing leadership and guidance to achieve individual and team success.

Key Responsibilities:
  • Model Company Culture: Embody PDS Health's values, standards, and best operational practices based on the We Believe Behavioral Framework.
  • Act as Manager: Assume responsibility for the supported practice in the Operations Manager's absence.
  • Plan and Prepare Work Schedules: Assign team members to specific duties and ensure seamless execution.
  • Develop Patient Communication Skills: Work with team members to enhance patient communication skills and facilitate learning.
  • Execute PPE: Create a team focus on executing the Owner Dentists Clinical Culture to support the PPE.
  • Drive Revenue Growth: Assist in driving year-over-year revenue and profit growth.
  • Ensure Adherence: Ensure adherence to cash management and accounting protocols.
  • Provide Feedback: Share feedback on specific tactics that change financial and patient outcomes, benefiting the rest of the organization.
  • Maintain Facility Cleanliness: Ensure the office follows PDS standards for facility cleanliness and maintenance.
  • Lead Daily Huddles: Lead and participate in daily huddles and all other required meetings.
  • Demonstrate Stewardship: Make decisions consistent with the PDS Brand framework, demonstrating stewardship of the PDS Brand.
  • Subject Matter Expert: Execute PDS' processes, systems, and tools, actively contributing to their improvement.
  • Catalyst for PPE: Be a catalyst for the Perfect Patient Experience and HC Handoff to gain Patients for Life.
  • Support Clinician Education: Support clinicians' education and referrals regarding the Mouth-Body Connection.
  • Maintain Professional Appearance: Maintain an appropriate professional appearance and demeanor in accordance with company policies, addressing others professionally and respectfully.
  • Ensure Compliance: Ensure compliance with Company policies, as well as State, Federal, and other regulatory bodies.
Qualifications:
  • High School Diploma or Equivalent: A high school diploma or general education degree (GED) is required.
Preferred Qualifications:
  • Prior Course Work or On-the-Job Training: Prior course work or on-the-job training in the fields of dentistry, insurance, or business is preferred.
Knowledge, Skills, and Abilities:
  • Results-Oriented: A results-oriented individual with a strong work ethic, setting realistic goals, meeting commitments, and prioritizing daily tasks to achieve results.
  • Effective Team Builder: An effective team builder with strong communication skills, willing to confront challenges, and motivate team members to achieve success.
  • Patient Advocate: A patient advocate with flexibility, adaptability, empathy, and a passion for delivering exceptional patient experiences.
  • Process-Focused Operator: A process-focused operator with a data-driven approach, attention to detail, and a comprehensive understanding of operational processes.
  • Financial Acumen: An individual with financial acumen, understanding profit drivers, utilizing metrics to manage, and building financial understanding among team members and clinicians.
  • Influencer: An influencer with strong interpersonal skills, active listening, and the ability to build trust with team members and clinicians.
  • Self-Motivated and Reliable: A self-motivated and reliable individual capable of working independently and as part of a team.
  • Excellent Communication Skills: Excellent interpersonal, oral, and written communication skills.
  • Confidentiality: The ability to handle and maintain extreme confidentiality regarding team member records, patient records, and compensation information.
  • Organized and Detail-Oriented: An organized and detail-oriented individual able to work in a fast-paced environment.
Benefits:
  • Medical, Dental, and Vision Insurance: Comprehensive medical, dental, and vision insurance.
  • Paid Time Off: Paid time off for relaxation and rejuvenation.
  • Tuition Reimbursement: Tuition reimbursement for further education and professional development.
  • 401K: A 401K plan for retirement savings.
  • Paid Time to Volunteer: Paid time to volunteer in your local community.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

$24.00-$33.50 / Hourly

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