IT Support Specialist

3 days ago


Charlotte, North Carolina, United States PrideStaff - Charlotte Full time

Job Title: IT Support Specialist

Job Summary:

PrideStaff Charlotte is seeking a skilled IT Support Specialist to provide technical assistance and support to our growing manufacturing client. The ideal candidate will have experience working with software transitions and creating strategies to ensure a seamless and successful transition.

Key Responsibilities:

  • Administer network and data security, including directory, group policy, firewalls, virus protection, and email security
  • Perform data backups to ensure all company-owned work is saved
  • Install and update network system improvements
  • Install and configure wireless networking equipment
  • Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage
  • Assist with the design, implementation, and support of new software and features
  • Evaluate connectivity issues, equipment, and software and hardware
  • Respond to IT issues; hardware maintenance, software, networking, etc.
  • Provide helpdesk and technical support either by phone, remote access, or site visits
  • Oversee troubleshooting for system errors
  • Set up equipment for new users and employees
  • Consult with vendors and clients to integrate and update company technology

Requirements:

  • Required: 2-4 years of experience in IT troubleshooting, server administration, or other related IT positions required (e.g., Networking, System Administration, etc.).
  • Candidates should have a working knowledge of Microsoft Windows Microsoft Office , VPNs (PPTP & VPN), Firewalls (WAN & LAN), DNS Servers DHCP Server & DNS Routing, etc.
  • Experience using ODOO software is a big plus
  • Experience with Linux or other open source operating systems is a plus but not required.
  • Strong computer skills in Active Directory & AD LDS are required.
  • A bachelor's degree in IT or a related field is preferred but not required.
  • Excellent problem-solving and critical thinking skills.
  • Keen attention to detail.
  • Good organization, time management and prioritization.
  • Efficient troubleshooting abilities.
  • Effective communication skills, including speaking, writing and active listening.
  • Great customer service and interpersonal skills.

Apply Today:

Apply today to join our team and take the first step towards a rewarding career in IT.


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