Medical Support Specialist

3 weeks ago

Charlotte, North Carolina, United States Concentra Full time
Overview:

At Concentra, we are seeking a skilled Medical Support Specialist to join our patient care team. As a vital member of our team, you will play a crucial role in providing exceptional care to our patients.

Our mission is to improve the health of America's workforce, one patient at a time. As a Medical Support Specialist, you will be responsible for performing routine medical and testing procedures under direct supervision of the treating clinician.

This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. You will ensure that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.


Responsibilities:
  • Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
  • Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
  • Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
  • Assist providers during examination and treatment
  • Responsible for performing routine medical procedures as ordered by treating clinician
  • Prepare and assist clinician with procedure set up and injury care
  • Apply bandages, dressings and splints as ordered by the treating clinician
  • Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
  • Complete quality assurance activities on equipment and medical devices
  • Maintain supplies, clean rooms and equipment, and stock exam rooms
  • Maintain and operate all medical devices and equipment
  • Notify supervisor immediately if equipment is not functioning properly
  • In partnership with center leadership, assist with patient flow and volume
  • Keep patients informed of expected wait times during all aspects of the center visit
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping

Qualifications:

Education Level:
Vocational/Technical/Business School

Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
Job-Related Experience
Customarily has at least six months or more of medical assistant experience
Knowledge of medical procedures and medical terminology
Working knowledge of occupational medicine requirements (state specific) preferred
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Able to communicate both verbally and in writing in a clear, and professional manner
Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
Must participate in initial and ongoing training as required
Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Bilingual preferred - prefer candidates who are conversationally fluent in both English and Spanish as well as in reading and writing

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